Not the quality store it was once Not surprised to hear M&S share down today, I've thought for a long time the quality is no longer in the majority of products, not clothes or food

Flowers undelivered, no help from M&S I ordered flowers to be delivered for an important family occasion. They did not turn up on the day and M&S simply provided the courier's number for me to call. I spent over an hour on the phone to the courier, mostly at a premium phone rate, but the flowers were never traced. I chose M&S because I thought I could rely on them. I could not. It was extremely upsetting that the flowers I thought I had sent were never delivered. M&S refunded me and gave me a £5 voucher but this did not begin to compensate for the distress caused.

Lovely Bought a cake for my daughters birthday and it was AMAZING! It looked so good and everyone was very impressed. Tasted delicious and lasted for ages. Would definitely recomend to others.

Pay more, but the service is excellent Wanted a washing machine, go messed about by another supplier. M&S had one and it was delivered next day, Slightly higher prices but's it's reflected in the service.

My ordinary experience with… My ordinary experience with marksandspencer.metafaq.com was of an average nature. Nothig noteworthy happened during my visit – it was all quite run of the mill. I noticed the site lacked any special features that might have left an impression upon me. Even so, I found the basic necessities like navigation, layout and content to be satisfactorry. Small spelling errors were present which detracted from my intercation, but overal it was bearable. A large selection of products was available, with nothing altercationgly good or bad about their offering. There was no major issues with how the site ran, and I didn't encounter any major problems.