M&S Fantastic I purchase quite a lot of things from M&S on line. No problems with delivery or returns, and items are reasonably priced, shame they don't do the 99% british made they did years ago, but I reccomend them for Christmas items, for family and friends, and underware, especially bra's. very reasonably priced and they wash and ware well. I will be purchasing on line again soon, it works for me.

excellent service top quality goods at reasonable prices may be a little more than in some stores but the quality is always much better helpful and friendly service excellent returns policy

Good value items I feel M&S is a trustworthy store who do care about customer service. They offer good value, well designed products but sometimes their buyers lose the way with their choices!

Bring back Lord Sieff This is not a trendy shop for teenagers - it is a shop for housewives and clerks! So say Lord Marks. Let us not forget that there are some very fashionable housewives and clerks and it is about time that this disintegrating company went back to its original philosophie

poor quality Product quality especially mens clothing is now poor compared to previous years.Socks and underwear in particular quicky lose their shape and become baggy The company have gone down market and traded quality for profit