Disappointing I had £35 in vouchers for years, and couldn't find anything to buy. Finally bought trousers but your lengths are different to everyone else ?????? -- 29in, 31 in and Normal, why are yours 28, 30, 32. I chucked them out in the end. Don't know what people see in their produce. Sainsbury's clothing is better and all the supermarkets have better food - is it just a snob thing? Also cafes (I've tried two) are pretty dire. Coffee is tasteless and couldn't find anything worth eating - ok I'm vegetarian, but even the snacks and cookies were unappealing. Tesco, Asda and Morrisons all do cafes better.

M&S Fantastic I purchase quite a lot of things from M&S on line. No problems with delivery or returns, and items are reasonably priced, shame they don't do the 99% british made they did years ago, but I reccomend them for Christmas items, for family and friends, and underware, especially bra's. very reasonably priced and they wash and ware well. I will be purchasing on line again soon, it works for me.

Good value items I feel M&S is a trustworthy store who do care about customer service. They offer good value, well designed products but sometimes their buyers lose the way with their choices!

Pay more, but the service is excellent Wanted a washing machine, go messed about by another supplier. M&S had one and it was delivered next day, Slightly higher prices but's it's reflected in the service.

Not the quality store it was once Not surprised to hear M&S share down today, I've thought for a long time the quality is no longer in the majority of products, not clothes or food