excellent service top quality goods at reasonable prices may be a little more than in some stores but the quality is always much better helpful and friendly service excellent returns policy

poor quality Product quality especially mens clothing is now poor compared to previous years.Socks and underwear in particular quicky lose their shape and become baggy The company have gone down market and traded quality for profit

Bring back Lord Sieff This is not a trendy shop for teenagers - it is a shop for housewives and clerks! So say Lord Marks. Let us not forget that there are some very fashionable housewives and clerks and it is about time that this disintegrating company went back to its original philosophie

what in the world has happened to this company??? In the past M&S used to be a safe, ever so slightly dull, seller of quality garments, and goods, which were still going strong even when you'd become tired of them. Now..... When they're good they're still excellent, but when they're bad.... Their quality control is all over the place, the sizing of garments erratic - sometimes they fit, sometimes they don't, one size 12 is completely different to another size 12, one long pair of trousers will be just that - long - and another - in a different style - will be nowhere near as long and flap above your husband's ankles. Will the quality be good as all M&S clothes used to be in the past, or will the material be ridiculously thin? Will the garments actually be in stock as it says on the web site, or will you receive an email the next day to say it isn't. Buying clothes online should never be a hit-or-miss affair but it has become so with M&S, so come on, M&S, get your act together!

Flowers undelivered, no help from M&S I ordered flowers to be delivered for an important family occasion. They did not turn up on the day and M&S simply provided the courier's number for me to call. I spent over an hour on the phone to the courier, mostly at a premium phone rate, but the flowers were never traced. I chose M&S because I thought I could rely on them. I could not. It was extremely upsetting that the flowers I thought I had sent were never delivered. M&S refunded me and gave me a £5 voucher but this did not begin to compensate for the distress caused.