Coffee shop in Shrewsbury very poor Visited the coffee shop there was young lady who was fab and seemed to be doing everything. Meanwhile there were 2 girls who were supposed to be clearing tables who were too busy talking about their social life. Wish I could remember the name of the great member of staff though she deserved a medal!

M&S Fantastic I purchase quite a lot of things from M&S on line. No problems with delivery or returns, and items are reasonably priced, shame they don't do the 99% british made they did years ago, but I reccomend them for Christmas items, for family and friends, and underware, especially bra's. very reasonably priced and they wash and ware well. I will be purchasing on line again soon, it works for me.

Disappointing I had £35 in vouchers for years, and couldn't find anything to buy. Finally bought trousers but your lengths are different to everyone else ?????? -- 29in, 31 in and Normal, why are yours 28, 30, 32. I chucked them out in the end. Don't know what people see in their produce. Sainsbury's clothing is better and all the supermarkets have better food - is it just a snob thing? Also cafes (I've tried two) are pretty dire. Coffee is tasteless and couldn't find anything worth eating - ok I'm vegetarian, but even the snacks and cookies were unappealing. Tesco, Asda and Morrisons all do cafes better.

Pay more, but the service is excellent Wanted a washing machine, go messed about by another supplier. M&S had one and it was delivered next day, Slightly higher prices but's it's reflected in the service.

excellent service top quality goods at reasonable prices may be a little more than in some stores but the quality is always much better helpful and friendly service excellent returns policy