M&S Fantastic I purchase quite a lot of things from M&S on line. No problems with delivery or returns, and items are reasonably priced, shame they don't do the 99% british made they did years ago, but I reccomend them for Christmas items, for family and friends, and underware, especially bra's. very reasonably priced and they wash and ware well. I will be purchasing on line again soon, it works for me.

Flowers undelivered, no help from M&S I ordered flowers to be delivered for an important family occasion. They did not turn up on the day and M&S simply provided the courier's number for me to call. I spent over an hour on the phone to the courier, mostly at a premium phone rate, but the flowers were never traced. I chose M&S because I thought I could rely on them. I could not. It was extremely upsetting that the flowers I thought I had sent were never delivered. M&S refunded me and gave me a £5 voucher but this did not begin to compensate for the distress caused.

Disappointing I had £35 in vouchers for years, and couldn't find anything to buy. Finally bought trousers but your lengths are different to everyone else ?????? -- 29in, 31 in and Normal, why are yours 28, 30, 32. I chucked them out in the end. Don't know what people see in their produce. Sainsbury's clothing is better and all the supermarkets have better food - is it just a snob thing? Also cafes (I've tried two) are pretty dire. Coffee is tasteless and couldn't find anything worth eating - ok I'm vegetarian, but even the snacks and cookies were unappealing. Tesco, Asda and Morrisons all do cafes better.

My ordinary experience with… My ordinary experience with marksandspencer.metafaq.com was of an average nature. Nothig noteworthy happened during my visit – it was all quite run of the mill. I noticed the site lacked any special features that might have left an impression upon me. Even so, I found the basic necessities like navigation, layout and content to be satisfactorry. Small spelling errors were present which detracted from my intercation, but overal it was bearable. A large selection of products was available, with nothing altercationgly good or bad about their offering. There was no major issues with how the site ran, and I didn't encounter any major problems.

Pay more, but the service is excellent Wanted a washing machine, go messed about by another supplier. M&S had one and it was delivered next day, Slightly higher prices but's it's reflected in the service.