The staff has poor communication skills. When I first called this company the person was hard to understand because he was mumbling and I thoughtI had miss dialed and called a funeral home by accident. The sales person couldn't process my purchase do to maybe lack of experience or laziness. I did order a pool liner from their website and I am happy with it.

AmeriMerc On Point! Ordering online was quick and easy. Product was correct match for my project. Ordered over holiday weekend and still arrived within 5 days. Great job! Was able to open my pool and enjoy the great weather.Would definitely order from AmeriMerc again! Lost a star for the inability to track my order online otherwise had no problems.

I will not buy from AmeriMerc again. I expect the companies that I deal with to behave in a timely and professional manner. AmeriMerc has done neither. My correspondence lacked response in what I thought to be a reasonable amount of time. When they did respond, they didn't do as they said. I'm still waiting for my order to ship after 2and 1/2 weeks.

Disappointed with service I ordered an item on May 30th, as of today June 6th, my order still shows under processing. I have yet to receive my item and have no idea if its in transit or still not shipped. Under processing would indicate that it has not shipped, however, the order status for last years order still indicates under processing and obviously I have received it. Update: Just rec'd tracking info from email I sent requesting information. Would have been more helpful if the website was updated correctly.

I was shocked and disappointed. After unfolding and adjusting ontop of pool I noticed a dime size HOLE burned through the seem. A very noticeable hole I think would have been seen if inspected. After review of warranty I decided to try to patch the hole. Folding and returning a wet cover I thought to be impractical I decided to take the $80.00 on the chin. I have purchased many covers in the past under the name Andrew Haydak and thought it was a no brainier to do it again.