Great service but . . . . Monday 8/26/13 1:01 PM Sales #166213 I did receive good service however the product didn't come through with the warranty as advertised. The warranty stated 12 years; the advertised warranty is 15 years. I called on 8/26 and received an email reply from Hisham Abu-Salman with a sales order #215069 requesting the he send a 15 year warranty. As of the current date, 9/9/13, I have not received the correct warranty.

very poor---debited my account yet no info re ship date or eta---no email conf either it would have been nice to be advised--yes we received your payment and order and you can expect delivery of item --eta---kinda in la-la land--no communications at all--except from you just now re my purchase...please let them know, not a proper way to do business.....especially when there are others in marketplace selling same item...I will certainly rethink my purchase next time...still awaiting product and communication---over a week now...any idea---perhaps by christmas....and it's late june now...

no communication bought a pool cover, it was so cheaply made, the eyelets tore as soon as it was tied down. Also closing chemicals did not come until a week later and we had already closed pool up. Had to buy them locally. I emailed you several times and asked when the chemicals were being shipped and got an email saying will have to check the tracking for it but no one did. I asked to cancel the order for Chemicals and they never canceled but sent them a week too late. Will never deal with this place again and will advise everyone I know not to either.

The staff has poor communication skills. When I first called this company the person was hard to understand because he was mumbling and I thoughtI had miss dialed and called a funeral home by accident. The sales person couldn't process my purchase do to maybe lack of experience or laziness. I did order a pool liner from their website and I am happy with it.

I will not buy from AmeriMerc again. I expect the companies that I deal with to behave in a timely and professional manner. AmeriMerc has done neither. My correspondence lacked response in what I thought to be a reasonable amount of time. When they did respond, they didn't do as they said. I'm still waiting for my order to ship after 2and 1/2 weeks.