no communication bought a pool cover, it was so cheaply made, the eyelets tore as soon as it was tied down. Also closing chemicals did not come until a week later and we had already closed pool up. Had to buy them locally. I emailed you several times and asked when the chemicals were being shipped and got an email saying will have to check the tracking for it but no one did. I asked to cancel the order for Chemicals and they never canceled but sent them a week too late. Will never deal with this place again and will advise everyone I know not to either.

Great service but . . . . Monday 8/26/13 1:01 PM Sales #166213 I did receive good service however the product didn't come through with the warranty as advertised. The warranty stated 12 years; the advertised warranty is 15 years. I called on 8/26 and received an email reply from Hisham Abu-Salman with a sales order #215069 requesting the he send a 15 year warranty. As of the current date, 9/9/13, I have not received the correct warranty.

The staff has poor communication skills. When I first called this company the person was hard to understand because he was mumbling and I thoughtI had miss dialed and called a funeral home by accident. The sales person couldn't process my purchase do to maybe lack of experience or laziness. I did order a pool liner from their website and I am happy with it.

AmeriMerc always saves me money. I have always been satisfied with their prompt service, lower prices, quality name brands, etc. Someone is always available via telephone to answer all my questions and I have found them very helpful. We are both seniors, have a limited budget and enjoying our small salt water pool is one of the very few luxuries we have. So to be able to maintain our pool for lower prices is a treasure indeed. Thank you AmeriMerc.

Disappointed with service I ordered an item on May 30th, as of today June 6th, my order still shows under processing. I have yet to receive my item and have no idea if its in transit or still not shipped. Under processing would indicate that it has not shipped, however, the order status for last years order still indicates under processing and obviously I have received it. Update: Just rec'd tracking info from email I sent requesting information. Would have been more helpful if the website was updated correctly.