Poor customer service It stopped working after 4 months. They require a video to prove I'm not lying. I wanted a refund, but that choice is only good for the first 30 days, which should have been a red flag. Now they require me to call so they can charge me more money to send a new one. Their customer service hours do not work for me, I'm a teacher and do not have time to make personal phone calls from work. They refuse to help me through email.. Am disgusted, that was $250 thrown out the window

Does nothing. Waste of time and money. I've used the wand regularly and for long periods and focused on on one area and see absolutely no difference to my skin at all. It simply does not work. It does nothing. Total waste of time and money.

Issue with canceling a month shipment of accompanying products The DermaWand is doing it's job. However, CustomerService Terrible the products that are used with the want have an auto monthly ship until cancel. I called when the first shipment came and could not get through, so sent an email to customer service. Now, this month received email another shipment is being shipped. I've call the automated system is still on and and when i choose to cancel the line went dead after about 3 seconds. Called back and waited for operator and explained I want to cancel further shipments, he said having communication issue hearing then said he and then the line went dead. I called back 3 times can't get through. Calling CreditCard Company and filing complaint and ask for refund of charges.

I M VERY GRATEFUL I M VERY grateful for the reviews. Consistently saw something I went thru before regarding money coming out unauthorized. Didn't notice if anyone noted Las Vegas NV but many rip off companies come from a company in NV. But again, I thgt the add was a rip. But when u read a review sheet that the negative outweighs the positive, pay attention and consistent with the account being a rip. Make sure u check credit report, many of these companies once u stop payments or dispute, place ur name on as bad credit for non payment. Did anyone buy out right without signing up for monthly deliver? Sounds like light burns out and breaks quickly. It's only 120.00 that's way to cheap to do what it says!!

I have had to contact dermawand CS five… I have had to contact dermawand CS five times as the wands were only working for about four to five month, each time I got a replacement I was more gentle incase it stopped working again. The one year warranty is useless if the have to keep getting a replacement every three to for month as the strength is so weak it not doing anything. Each time a new video is sent and having to explain the same thing over and over again is ridiculous. The first original dermawand still works not not too strong the new ones are stronger in static but only good for three to four months before the strength is useless. They should stand behind their product and give two to three years knowing the product is being manufactured with cheap poor components.