Poor customer service It stopped working after 4 months. They require a video to prove I'm not lying. I wanted a refund, but that choice is only good for the first 30 days, which should have been a red flag. Now they require me to call so they can charge me more money to send a new one. Their customer service hours do not work for me, I'm a teacher and do not have time to make personal phone calls from work. They refuse to help me through email.. Am disgusted, that was $250 thrown out the window

Issue with canceling a month shipment of accompanying products The DermaWand is doing it's job. However, CustomerService Terrible the products that are used with the want have an auto monthly ship until cancel. I called when the first shipment came and could not get through, so sent an email to customer service. Now, this month received email another shipment is being shipped. I've call the automated system is still on and and when i choose to cancel the line went dead after about 3 seconds. Called back and waited for operator and explained I want to cancel further shipments, he said having communication issue hearing then said he and then the line went dead. I called back 3 times can't get through. Calling CreditCard Company and filing complaint and ask for refund of charges.

Ruined my skin I used the Derma Wand for approximately 1 month. Did not see any results initially. I haven’t used or done any other skin treatments since the Derma Wand. Since using it my pores have enlarged so big all over my face, makeup cannot cover it and I’m so self conscious when having face to face conversations with others. Sounds like I’m exaggerating, but I’m not. I wish I’d never touched the thing!

I'm 56 and have always taken wonderful… I'm 56 and have always taken wonderful care of my skin, washing off make up every night, using vitamin C, retinal and other serums as well as using an infrared light mask. I just got the DermaWand Pro and I can see my face lifting and tightening. You have to moisturize your skin with serum/face lotion before you do it and be careful around the under eyes (I use a 1 power). One of the best face anti aging products I've tried!

I have been using the Dermawand pro… I have been using the Dermawand pro twive a day for 3 months. Initially I thought my skin looked fresher but fif the past month i honestly think I look worse esoecially my neck that I have really concentrated on. It looks far worse and I have followed the excercises and instructions to the erletter. My skin looks crepeie. Will stok using it now and hope it improve