Poor customer service It stopped working after 4 months. They require a video to prove I'm not lying. I wanted a refund, but that choice is only good for the first 30 days, which should have been a red flag. Now they require me to call so they can charge me more money to send a new one. Their customer service hours do not work for me, I'm a teacher and do not have time to make personal phone calls from work. They refuse to help me through email.. Am disgusted, that was $250 thrown out the window

Issue with canceling a month shipment of accompanying products The DermaWand is doing it's job. However, CustomerService Terrible the products that are used with the want have an auto monthly ship until cancel. I called when the first shipment came and could not get through, so sent an email to customer service. Now, this month received email another shipment is being shipped. I've call the automated system is still on and and when i choose to cancel the line went dead after about 3 seconds. Called back and waited for operator and explained I want to cancel further shipments, he said having communication issue hearing then said he and then the line went dead. I called back 3 times can't get through. Calling CreditCard Company and filing complaint and ask for refund of charges.

I M VERY GRATEFUL I M VERY grateful for the reviews. Consistently saw something I went thru before regarding money coming out unauthorized. Didn't notice if anyone noted Las Vegas NV but many rip off companies come from a company in NV. But again, I thgt the add was a rip. But when u read a review sheet that the negative outweighs the positive, pay attention and consistent with the account being a rip. Make sure u check credit report, many of these companies once u stop payments or dispute, place ur name on as bad credit for non payment. Did anyone buy out right without signing up for monthly deliver? Sounds like light burns out and breaks quickly. It's only 120.00 that's way to cheap to do what it says!!

I have been using dermawand 1for 12… I have been using dermawand for 12 months intermittently. It really works when I use it with a light ginseng serum and moisturizer after cleansing. I found using a cold, gel roller afterwards was fantastic......frown lines less deep and area either side of my mouth, nose and neck much tighter and smoother. It takes commitment but the results are well worth it.

Dermawand Pro - stops working after a few months Used March for 8 months, no noticeable results so then stored in drawer. Started to use again April 10th. Worked OK 2 days, then next day power does not increase past level 1. It's out of warranty even it has not been overly used. Customer service say: 1. Company no longer has a service or repair facility. 2. Nobody in CS could say what the fault might be. 3. They do not recommend I do anything myself. 4. First offered $50 discount, declined 5. Then offered discount to bring sale to $119.99 + tax. Unlikely I will buy another. Results are marginal if any. I have noted the huge quantity of emails saying that this DermawandPro doesn't work for more than 4/5 months.