I have been trying to receive my… I have been trying to receive my LumaWand since May 9, no one at this company will answer any of my inquiries concerning when I will receive it or if I can get my money back, I’ve emailed, chatted, called, no response. I can’t say how the product works but I sure know a scam when I see it. Also, I think everyone should know that trustpilot couldn’t seem to post my comments earlier, maybe they only get paid for good reviews

I have had to contact dermawand CS five… I have had to contact dermawand CS five times as the wands were only working for about four to five month, each time I got a replacement I was more gentle incase it stopped working again. The one year warranty is useless if the have to keep getting a replacement every three to for month as the strength is so weak it not doing anything. Each time a new video is sent and having to explain the same thing over and over again is ridiculous. The first original dermawand still works not not too strong the new ones are stronger in static but only good for three to four months before the strength is useless. They should stand behind their product and give two to three years knowing the product is being manufactured with cheap poor components.

Broken capillaries The dermawand has left my skin with broken capillaries ALL OVER MY FACE leaving me red all the time. After pulling teeth, I returned the item about year ago and you can still see the broken capillaries under all the places I used the wand. I now am self conscious to leave the house without putting on foundation for the redness because people now always comment on how red my face is. I am not even in my mid 30’s yet, otherwise it could make sense to have my face covered with broken capillaries if I was in my 70’s due to age and lifestyle factors. I wish I could sue the company.

Poor customer service It stopped working after 4 months. They require a video to prove I'm not lying. I wanted a refund, but that choice is only good for the first 30 days, which should have been a red flag. Now they require me to call so they can charge me more money to send a new one. Their customer service hours do not work for me, I'm a teacher and do not have time to make personal phone calls from work. They refuse to help me through email.. Am disgusted, that was $250 thrown out the window

Not without this! Im 51, using the original basic non pro Dermawand since my 30's. USE IT DAILY FOR 30 MINUTES or you wont get much in results! I watch tv while using it. It lifts eyebrows/eyes, reduces nasal folds, marionette lines, smoothes jowel lines somewhat. Tightens. You can use ANY cream that enables wand to glide easily. Wipe the top after use with rubbing alcohol or u will have breakouts. Life long user, will always have one. PS. There is a slight smell when using, but this is normal.