Issue with canceling a month shipment of accompanying products The DermaWand is doing it's job. However, CustomerService Terrible the products that are used with the want have an auto monthly ship until cancel. I called when the first shipment came and could not get through, so sent an email to customer service. Now, this month received email another shipment is being shipped. I've call the automated system is still on and and when i choose to cancel the line went dead after about 3 seconds. Called back and waited for operator and explained I want to cancel further shipments, he said having communication issue hearing then said he and then the line went dead. I called back 3 times can't get through. Calling CreditCard Company and filing complaint and ask for refund of charges.

I M VERY GRATEFUL I M VERY grateful for the reviews. Consistently saw something I went thru before regarding money coming out unauthorized. Didn't notice if anyone noted Las Vegas NV but many rip off companies come from a company in NV. But again, I thgt the add was a rip. But when u read a review sheet that the negative outweighs the positive, pay attention and consistent with the account being a rip. Make sure u check credit report, many of these companies once u stop payments or dispute, place ur name on as bad credit for non payment. Did anyone buy out right without signing up for monthly deliver? Sounds like light burns out and breaks quickly. It's only 120.00 that's way to cheap to do what it says!!

Poor customer service It stopped working after 4 months. They require a video to prove I'm not lying. I wanted a refund, but that choice is only good for the first 30 days, which should have been a red flag. Now they require me to call so they can charge me more money to send a new one. Their customer service hours do not work for me, I'm a teacher and do not have time to make personal phone calls from work. They refuse to help me through email.. Am disgusted, that was $250 thrown out the window

Broken capillaries The dermawand has left my skin with broken capillaries ALL OVER MY FACE leaving me red all the time. After pulling teeth, I returned the item about year ago and you can still see the broken capillaries under all the places I used the wand. I now am self conscious to leave the house without putting on foundation for the redness because people now always comment on how red my face is. I am not even in my mid 30’s yet, otherwise it could make sense to have my face covered with broken capillaries if I was in my 70’s due to age and lifestyle factors. I wish I could sue the company.

I'm 56 and have always taken wonderful… I'm 56 and have always taken wonderful care of my skin, washing off make up every night, using vitamin C, retinal and other serums as well as using an infrared light mask. I just got the DermaWand Pro and I can see my face lifting and tightening. You have to moisturize your skin with serum/face lotion before you do it and be careful around the under eyes (I use a 1 power). One of the best face anti aging products I've tried!