I didn't remember seeing a return… I didn't remember seeing a return label, but I assumed it must have been me... that I did something with it. So I've been reaching out to their support through their emails and contact forms for a literal month about getting a label. Then, when I started posting on their Insta, low and behold someone finally answered me with a label. I got the shipping label today, and the address is a virtual address at an Express Ship, not a lab. I know this is a German company, but I don't feel comfortable at all with sending my sample to a location that is not a lab. Who knows where my sample is actually going or what will be done with it? When I got the express ship destination label, I came here to check other reviews. Wow! I was blown away that I'm definitely not alone, and also, they literally just didn't send the shipping label. I'm concerned that I am part of a full-on scam and I already entered all my personal details into their portal.

After a minor issue in the… After a minor issue in the beginning-the blood collector malfunctioned, probably user error- they sent out another kit quickly. After they received the sample back, I had results returned to me quickly. I’m so happy I chose to go with Dante for testing, especially as I found out I’m a carrier of the BRAC 1&2 gene. If your unaware those are the breast cancer genes. This information, and all of the rest, will help me be more proactive for my health.

9 months of waiting. Still no results My DNA sequencing kit arrived at Dante Labs on August 1, 2023. I have not been able to get my test results since then. In January 2024, tech support just stopped responding. I suspect that everyone in the company has been struck down by the disease and is under severe quarantine in wards with no communication. I also don't rule out that in addition to this the office has burned down. Otherwise I cannot explain such neglect of customers. P.S. Dear Dante Labs, if you decide to reply to my review with standard copypaste - don't bother, just find my email in your CRM and finally reply to it.

Don't use this company Don't use this company. I sent in my blood sample almost a year ago and when writing to them they can only say they have the sample. That's it! I think they either destroyed it or lost it. They won't give me my money back either. It's a scam and they lack all creditability. Save your money.

Meine Probe wartet seit Oktober 2023 Meine Probe wartet seit Oktober 2023. QC geschafft aber keine Antwort vom Support oder irgenndeine weitere Reaktion. scam? Update one day later: Writing an answer to the reviews does not make you NOT a scam. delivering results as promised does. You guys need to add an info to your ads, that you take 6+ months to deliver those results, if ever