No Response, No Results no response, no results. EDIT Dante has responded here on trust pilot on April 24 2024. I have previously written to Dante using the email they referenced two times since Dec 2023. I have also filled out the contact forms online. After recieving no responses over several weeks I gave up and disputed the charge with my bank. I have also reported Dante to the FTC and BBB and written to the CEO on linkedIn. This Trust Pilot response has been the first communication since I received my DNA test kit.

Don't use this company Don't use this company. I sent in my blood sample almost a year ago and when writing to them they can only say they have the sample. That's it! I think they either destroyed it or lost it. They won't give me my money back either. It's a scam and they lack all creditability. Save your money.

Check the feedback for Dante Labs written within the 12 months prior to ordering My advise even to any enemies I might have is find another company to do your testing with!!! I Wish I checked more thoroughly the customer satisfaction of the company before ordering and paying for their services... I just now am desperately trying to find a phone number that I could call to ask for an estimation of when I will get my test results (5 months after receiving confirmation that my sample was received) only to see that there are people that have been waiting for a year... This is unacceptable...

Kit instructions were easy to follow as… Kit instructions were easy to follow as well as registration. Returning kit is free, just drop off at local post office. I received emails regularly to let me know what step the processing of kit was at. My results were back in around 6 weeks time. Happy with Dante Labs & would totally recommend!

No Return Label, No Customer Support Update: Customer service responded with a mailing label 3 weeks after my first inquiry, which was 3 weeks after I placed the order. ---- I placed an order for a full sequence kit, and it came after 3 weeks but didn't come with an address label. I've emailed three times and filled out a contact form twice but haven't had a response. As the other reviews note below, they don't respond to the customer support email they provide in their responses here.