No Response, No Results no response, no results. EDIT Dante has responded here on trust pilot on April 24 2024. I have previously written to Dante using the email they referenced two times since Dec 2023. I have also filled out the contact forms online. After recieving no responses over several weeks I gave up and disputed the charge with my bank. I have also reported Dante to the FTC and BBB and written to the CEO on linkedIn. This Trust Pilot response has been the first communication since I received my DNA test kit.

I didn't remember seeing a return… I didn't remember seeing a return label, but I assumed it must have been me... that I did something with it. So I've been reaching out to their support through their emails and contact forms for a literal month about getting a label. Then, when I started posting on their Insta, low and behold someone finally answered me with a label. I got the shipping label today, and the address is a virtual address at an Express Ship, not a lab. I know this is a German company, but I don't feel comfortable at all with sending my sample to a location that is not a lab. Who knows where my sample is actually going or what will be done with it? When I got the express ship destination label, I came here to check other reviews. Wow! I was blown away that I'm definitely not alone, and also, they literally just didn't send the shipping label. I'm concerned that I am part of a full-on scam and I already entered all my personal details into their portal.

1+ year after submitting, still not results My kit was received by Dante Labs in December 2022. I still have not received my results. Contacted customer servise on multiple occassions, they do answer but it is always the same response of 'we are so sorry' and 'we are doing everything we can'. At this point I am sure they lost my kit, along with numerous others' judging on the reviews here. I am just genuinely curious what happened since I am sure I will never receive my results. Tell your customers the truth since there is no way my kit has been sequencing for a year.

They don’t even deserve one star! They don’t even deserve one star. Complete robbery, you can’t get a refund, your results never arrive and they stop responding to you. They should be investigated.

Kit stuck in QC for an eternity, Customer Service never replies My kit is stuck in QC since 05. of January. I have contacted customer support numerous times - until today no reply in any way. When searching the internet on trustpilot and elsewhere the only thing I can say that this seems to be the general experience with Dante Labs. No reply to refund-requests, no reply to customer support requests and a total lack of customer service. If there is no reply from Dante within the next 10 days I will take legal action.