I am disappointed with this company that does not exist Hallo I hope you are well. I am writing to express my concern about the waiting time for the results of GFXC934545's procedure. After reading the negative reviews on Trustpilot, I understand that some people have been waiting a long time to get their results. I want to know how many months I will have to wait for the results. I don't want you to be hesitant to prioritize my family because I understand that you are busy. But, it is important for me to know the result and not to wait for months or worse, completely forgotten. Please consider my request to speed up the procedure and provide me with the results as soon as possible. I am willing to provide any additional information that may be needed to facilitate the process. Thank you for your time and dedication.

After a minor issue in the… After a minor issue in the beginning-the blood collector malfunctioned, probably user error- they sent out another kit quickly. After they received the sample back, I had results returned to me quickly. I’m so happy I chose to go with Dante for testing, especially as I found out I’m a carrier of the BRAC 1&2 gene. If your unaware those are the breast cancer genes. This information, and all of the rest, will help me be more proactive for my health.

9 months of waiting. Still no results My DNA sequencing kit arrived at Dante Labs on August 1, 2023. I have not been able to get my test results since then. In January 2024, tech support just stopped responding. I suspect that everyone in the company has been struck down by the disease and is under severe quarantine in wards with no communication. I also don't rule out that in addition to this the office has burned down. Otherwise I cannot explain such neglect of customers. P.S. Dear Dante Labs, if you decide to reply to my review with standard copypaste - don't bother, just find my email in your CRM and finally reply to it.

I wish I could give them a 0 rating Buying anything from Dante Labs is a complete and total waste of money. The customer service is non-existent and there is absolutely no communication along the way. I paid for two kits which worked out to 500 Euro (approximately AUD$1000). The kits arrived within 4 weeks which was the only positive I could say. There was no return label so I had to pay for international return postage and after 3 months and countless emails back and forth, my sample was apparently returned to me. I am yet to see any of my money back and doubt I ever will. The only reason I gave this a 1-star review is because I couldn't give a 0. Do not purchase anything from Dante Labs.

Fast results, responsive support I received my results about a month after I sent in my sample, which was faster than what they promised. I had a question about submitting my sample and got a quick and helpful reply from customer service. I don’t think you could do better for getting whole genome sequencing.