I wish I could give them a 0 rating Buying anything from Dante Labs is a complete and total waste of money. The customer service is non-existent and there is absolutely no communication along the way. I paid for two kits which worked out to 500 Euro (approximately AUD$1000). The kits arrived within 4 weeks which was the only positive I could say. There was no return label so I had to pay for international return postage and after 3 months and countless emails back and forth, my sample was apparently returned to me. I am yet to see any of my money back and doubt I ever will. The only reason I gave this a 1-star review is because I couldn't give a 0. Do not purchase anything from Dante Labs.

They don’t even deserve one star! They don’t even deserve one star. Complete robbery, you can’t get a refund, your results never arrive and they stop responding to you. They should be investigated.

Check the feedback for Dante Labs written within the 12 months prior to ordering My advise even to any enemies I might have is find another company to do your testing with!!! I Wish I checked more thoroughly the customer satisfaction of the company before ordering and paying for their services... I just now am desperately trying to find a phone number that I could call to ask for an estimation of when I will get my test results (5 months after receiving confirmation that my sample was received) only to see that there are people that have been waiting for a year... This is unacceptable...

It's been 14 months (!!!) They keep… It's been 14 months (!!!) They keep ignoring me. I've been writing to customer service every day since two weeks and they don't reply at all.

Fast results, responsive support I received my results about a month after I sent in my sample, which was faster than what they promised. I had a question about submitting my sample and got a quick and helpful reply from customer service. I don’t think you could do better for getting whole genome sequencing.