No Response, No Results no response, no results. EDIT Dante has responded here on trust pilot on April 24 2024. I have previously written to Dante using the email they referenced two times since Dec 2023. I have also filled out the contact forms online. After recieving no responses over several weeks I gave up and disputed the charge with my bank. I have also reported Dante to the FTC and BBB and written to the CEO on linkedIn. This Trust Pilot response has been the first communication since I received my DNA test kit.

Kit instructions were easy to follow as… Kit instructions were easy to follow as well as registration. Returning kit is free, just drop off at local post office. I received emails regularly to let me know what step the processing of kit was at. My results were back in around 6 weeks time. Happy with Dante Labs & would totally recommend!

I am afraid this company is Fraud I am afraid this company is Fraud - I have waited 66 weeks and they still keep promising results. Even the CEO !! promises, and they still do not deliver - STAY AWAY ! Facebook group to prepare trial to be prepared - they do answer here on Trustpilot - but what they promise is absolutely not true. They are even marketing themselves with Trustpilot ! - how come ? Over 50% dissatisfied customers. Trustpilot should probably take action themselves , not to be misused, and check their marketing on Facebook and Instagram.

9 months of waiting. Still no results My DNA sequencing kit arrived at Dante Labs on August 1, 2023. I have not been able to get my test results since then. In January 2024, tech support just stopped responding. I suspect that everyone in the company has been struck down by the disease and is under severe quarantine in wards with no communication. I also don't rule out that in addition to this the office has burned down. Otherwise I cannot explain such neglect of customers. P.S. Dear Dante Labs, if you decide to reply to my review with standard copypaste - don't bother, just find my email in your CRM and finally reply to it.

Fast results, responsive support I received my results about a month after I sent in my sample, which was faster than what they promised. I had a question about submitting my sample and got a quick and helpful reply from customer service. I don’t think you could do better for getting whole genome sequencing.