D LANGE
GBRead the return policy and restocking charges before you order. After purchasing the tune up kit I determined that I needed a whole new pool vacuum cleaner unit, not just the tune up kit (the housing broke while taking it appart) The return policy is less than desirable at this company. They charge a 20% restocking fee on top of having to pay for return shipping. I decided to to hold onto the part in anticipation that the tune up kit can be used on my new pool vacuum sometime in the future.
Pacalo
CHPlease don't buy anyting from this… Please don't buy anyting from this site. This is a FRAUD.
HAROLD HESS
GBWHERE IS MY PART? I just don't understand what's happened ! I was sent an e-mail that the part I ordered was on back order. l OK I get that that happens, however…I was already charged for the order on my credit card, and have not received my order ! Don't most reputable companies wait until they have shipped the order to put the credit card through ? I'm a little worried.
RICK HARTSELL
GBTERRIBLE!!!! NEVER GOT THE PRODUCT!!!!! WHERE IS IT!!!! ITS BEEN TWO MONTHS!!!! WHATS GOING ON?????
Keith Adams
AUWHY? The product was delivered on time, undamaged and has shown its value; it is doing a good job. I found the price quotation puzzling: a $US price and an $AUS price which was significantly higher than the$US price, after allowing for the exchange rate at the time. I thought the difference probably included shipping costs, but no, these were separate, calculated in $US, then converted to $AUS and then the whole bill converted back $US on my credit card account. I would have been much less annoyed if proper reasons were given for all these unexplained charges. I was also annoyed by Pool/vacParts sending the wrong instruction manual and insisting that there was no other. Fortunately, later I was able to download the correct manual from the manufacturer's website. In summary I am happy with the product, but not impressed by the general level of service.