D LANGE
USRead the return policy and restocking charges before you order. After purchasing the tune up kit I determined that I needed a whole new pool vacuum cleaner unit, not just the tune up kit (the housing broke while taking it appart) The return policy is less than desirable at this company. They charge a 20% restocking fee on top of having to pay for return shipping. I decided to to hold onto the part in anticipation that the tune up kit can be used on my new pool vacuum sometime in the future.
Keith Adams
AUWHY? The product was delivered on time, undamaged and has shown its value; it is doing a good job. I found the price quotation puzzling: a $US price and an $AUS price which was significantly higher than the$US price, after allowing for the exchange rate at the time. I thought the difference probably included shipping costs, but no, these were separate, calculated in $US, then converted to $AUS and then the whole bill converted back $US on my credit card account. I would have been much less annoyed if proper reasons were given for all these unexplained charges. I was also annoyed by Pool/vacParts sending the wrong instruction manual and insisting that there was no other. Fortunately, later I was able to download the correct manual from the manufacturer's website. In summary I am happy with the product, but not impressed by the general level of service.
Chris FISHER
AUFirst a hiccup then a great outcome I ordered a part for my Zodiac T5, but when it arrived it was not what I expected. Unfortunately the picture of the part on the web site was some what ambiguous. This issue was resolved through a series of e-mails and the experience dealing with Steve Holt was a pleasant one.
Kerrie Pelham
AUGreat little worker The pool vac we bought is so far fantastic, it just goes around pool getting job done leaving bottom if pool nice and clean, our pool gas a few ledges and steps that are a bit tricky for the cleaner but it's just a minor hitch that doesn't bother yes too much. The product came via parcel post on time and the price was excellent, we recommend this product totally
DENNIS
USPefect and easy Parts fit perfect, installed in less than 5 minutes and I was back in business.