HAROLD HESS
GBWHERE IS MY PART? I just don't understand what's happened ! I was sent an e-mail that the part I ordered was on back order. l OK I get that that happens, however…I was already charged for the order on my credit card, and have not received my order ! Don't most reputable companies wait until they have shipped the order to put the credit card through ? I'm a little worried.
M Pilzner
GBThis is a scam site This is a scam site! They do not deliver the product and do not return email or phone calls. AVOID
DENNIS
GBPefect and easy Parts fit perfect, installed in less than 5 minutes and I was back in business.
Keith Adams
AUWHY? The product was delivered on time, undamaged and has shown its value; it is doing a good job. I found the price quotation puzzling: a $US price and an $AUS price which was significantly higher than the$US price, after allowing for the exchange rate at the time. I thought the difference probably included shipping costs, but no, these were separate, calculated in $US, then converted to $AUS and then the whole bill converted back $US on my credit card account. I would have been much less annoyed if proper reasons were given for all these unexplained charges. I was also annoyed by Pool/vacParts sending the wrong instruction manual and insisting that there was no other. Fortunately, later I was able to download the correct manual from the manufacturer's website. In summary I am happy with the product, but not impressed by the general level of service.
ALEX V DAWOOD
GBPoor inventory management and poor response to out-of-stock items There is absolutely no reason an online retailer should ever not be able to show whether an item is in stock or not. This retailer did not show this information and the item was indeed out-of-stock. They immediately charged my credit card which they should not have done until they shipped the item, which was four weeks later! For having something out-of-stock and unable to ship for that period of time other retailers have offered something for the inconvenience, like waving the shipping charge. This retailer did nothing.