Platinum Customer Service!!! I have ordered from them several times and always received quickly and at a good price. This last time I ordered there was a little delay in receiving and we had to get locally at a much inflated price. Needless to say I needed to return my whole order. I contacted there customer service department and they went above and beyond to help me out. I am completely satisfied and will definitely shop with them again. My go to pool place! :)

What a complete waste of my time What a complete waste of my time. I think they are a front for collecting data how else can they stay in business? There is definitely something wrong with this company I am changing my credit card # as I don't feel comfortable with them having it in their database.

For the past 18 years I have been… For the past 18 years I have been buying parts for my pool system. From complete products to individual parts, Pool Supply World has always had the parts I needed and their pricing matches or beats their competition. Shipping has always been fast and free and I have been telling all of my friends and clients about PSW. Thank You for understanding what Customer Service is all about. Have a great NEW DECADE

PoolSupplyWorld a SCAM Stay as far away from this company as possible. They do not reply to emails, they do not answer their phone, and there is never a rep available on their website chat. They never let you know if or when they ship parts or how long it will take. After a week of frustration ordered from a competitor and received overnight cheaper than PoolSupplyWorld’s ground shipping rate. And the return policy is criminal at best considering. Restocking fees, return fees, And exorbitant shipping fees all totaling almost the amount of the items purchased. THIS SITE IS A SCAM!!! B E W A R E !!!!!!!

Warranty isn’t worth anything Solar cover failed after 2 years with a ten year warranty. It won’t be covered because all the bubbles fell off. That’s not covered according to them. Don’t buy from them!