For the past 18 years I have been… For the past 18 years I have been buying parts for my pool system. From complete products to individual parts, Pool Supply World has always had the parts I needed and their pricing matches or beats their competition. Shipping has always been fast and free and I have been telling all of my friends and clients about PSW. Thank You for understanding what Customer Service is all about. Have a great NEW DECADE

Read the fine print in large print...NO… Read the fine print in large print...NO ORDERS UNDER $25 ARE RETURNABLE!! I bought a $17 dollar part from them based on the photo they provided. I received a different part even though the same picture showed up on my invoice. They said "not returnable" and that the picture shown was for demonstration purposes only?!!?? They misrepresented the product visually and did not take any responsibility for their error. Guess who gets stuck? Not them! I will be challenging the charge with PayPal and Visa.

No way to contact or track orders Ordered a pool ladder may 24th unable to get any updates tracking information or anyone on the phone sitting here for a live chat over 70 minutes and I still have a 70 minute wait sent them an email no response. Paid with pay pal will have to file for my money back.went on again today no one available for live chat. Sent complain to pay pal to cancel my order. Calling credit card next then Better Business Bureau

Warranty for a salt generator t15… Warranty for a salt generator t15 failed customer service gave me the 24hrs thing as in other posts. Called back 3 times same answer. Do I purchase from another company or wait. I'll have go local before pool turns green...I'm out of shock

Good luck ever getting your item.. Placed an order for a replacement salt cell a week ago. Verified both on the website and via customer service rep item was in stock. Order was placed, credit card charge was submitted and then the fun began. Never received a tracking number, contacted PSW to investigate.. item is out of stock. A few days later, I check again, item is in stock and being processed. Still no tracking number. The next day I check in, item has been fulfilled, but no tracking because shipper hasn't picked up yet. Next morning, still no tracking.. customer service says item is out of stock.