Warranty isn’t worth anything Solar cover failed after 2 years with a ten year warranty. It won’t be covered because all the bubbles fell off. That’s not covered according to them. Don’t buy from them!

I ordered the wrong part—my bad I ordered the wrong part—my bad, though I think not surprising. I needed a Gecko WP2, so I ordered it, not knowing that WP2 comes as a 115V and 230V model. (Why Gecko chooses the same ID for both is a mystery.) I didn’t discover my mistake for several weeks—didn’t have time for repair. Once discovered, this company will not accept return. So I have a $400 doorstop.

Cluless Customer Service Ordered a part and was given a delivery date. Delivery date kept getting pushed out and customer service kept replying to emails with vague and canned responses. Finally called them and they said my order was messed up on their end. They cancelled the original order and wanted to create a new one at twice the original cost. Customer service is outsourced and clueless. Avoid Pool Supply World.

For the past 18 years I have been… For the past 18 years I have been buying parts for my pool system. From complete products to individual parts, Pool Supply World has always had the parts I needed and their pricing matches or beats their competition. Shipping has always been fast and free and I have been telling all of my friends and clients about PSW. Thank You for understanding what Customer Service is all about. Have a great NEW DECADE

No way to contact or track orders Ordered a pool ladder may 24th unable to get any updates tracking information or anyone on the phone sitting here for a live chat over 70 minutes and I still have a 70 minute wait sent them an email no response. Paid with pay pal will have to file for my money back.went on again today no one available for live chat. Sent complain to pay pal to cancel my order. Calling credit card next then Better Business Bureau