
Not Happy
GBCluless Customer Service Ordered a part and was given a delivery date. Delivery date kept getting pushed out and customer service kept replying to emails with vague and canned responses. Finally called them and they said my order was messed up on their end. They cancelled the original order and wanted to create a new one at twice the original cost. Customer service is outsourced and clueless. Avoid Pool Supply World.

Ray Eighmey
GBNo Communication - Not honest and truthful Order heater that showed in stock when ordered, never arrived, however they did send the free pool cleaner. Communication was non existent until I disputed the charge with my CC company. Returned pool cleaner and asked for refund. Pool Supply agreed however to FULL they shorted my refund buy $29.46. Continuing to dispute via CC company. EXTREMLY POOR SERVICE. Will NEVER do business with them again.

mike p
GBWarranty isn’t worth anything Solar cover failed after 2 years with a ten year warranty. It won’t be covered because all the bubbles fell off. That’s not covered according to them. Don’t buy from them!

VIDEOTOUR FLORIDA
GBFor the past 18 years I have been… For the past 18 years I have been buying parts for my pool system. From complete products to individual parts, Pool Supply World has always had the parts I needed and their pricing matches or beats their competition. Shipping has always been fast and free and I have been telling all of my friends and clients about PSW. Thank You for understanding what Customer Service is all about. Have a great NEW DECADE

Marie Laveaux
GBTHEY WILL STEAL YOUR HARD EARNED MONEY Will steal your money with online orders and will not ship products nor issue refunds when items are unavailable. As of 5/27/2020 they have disconnected their customer service lines and will not take or return calls for those who have delivery issues or for those wishing to cancel orders etc. I ordered two sets of pool steps ($411 worth) on April 29, 2020. Today is May 27, 2020... no steps, no order updates, no refund and no calls returned. Stay away and buy elsewhere.