Warranty for a salt generator t15… Warranty for a salt generator t15 failed customer service gave me the 24hrs thing as in other posts. Called back 3 times same answer. Do I purchase from another company or wait. I'll have go local before pool turns green...I'm out of shock

DO NOT ORDER FROM THIS COMPANY Lousy customer service, won't respond to messages, will not give me information about an order that has already been charged to my credit card! When I tried calling at three different times today, I was hung up on before reaching customer service! Their motto, "Pool Supplies Fast," is a joke.

Bad customer service. Ordered a booster pump for older pool the next day I called to cancel order as we decided to replace complete pump package. They would not cancel pump arrived and I called to return unopened package was on hold for 1 hour finally talked to person she said she would forward request to return department I would hear within 48 hours and I could be charged restocking fee and shipping. I have not heard from them after 48 hours. I will not ever order anything from them again.

For the past 18 years I have been… For the past 18 years I have been buying parts for my pool system. From complete products to individual parts, Pool Supply World has always had the parts I needed and their pricing matches or beats their competition. Shipping has always been fast and free and I have been telling all of my friends and clients about PSW. Thank You for understanding what Customer Service is all about. Have a great NEW DECADE

Platinum Customer Service!!! I have ordered from them several times and always received quickly and at a good price. This last time I ordered there was a little delay in receiving and we had to get locally at a much inflated price. Needless to say I needed to return my whole order. I contacted there customer service department and they went above and beyond to help me out. I am completely satisfied and will definitely shop with them again. My go to pool place! :)