Asurion has been outstanding Asurion has been outstanding. I have been a member with them since June 2020 and they have lived up to their promises. I have repaired or replaced my device without question. I highly recommend, and the only thing that would make me leave is if another company offered a greater dollar amount limit for the same price

121 experience filling the claim was… 121 experience filling the claim was easy Wilson pretty much did everything for me just had to give a little information All in all about 10 minutes and we were done

I have now dealt with Asurion twice, with good results! I have now dealt with Asurion twice. Once for a cell phone repair and once for the repair of a Meta Quest 2 controller. The phone repair was easy (it was actually did a replacement) and they came to our house to do it. Both service reps who came were very friendly and professional. The Quest controller repair is in progress (I have to send it in), but the customer support has been great so far. I had to contact them because the directions weren't clear on if the entire unit or just the controller needed to be sent in (it's the entire unit), so I used the online chat service. Abigail helped me and was GREAT! Answered my questions and even gave me a different link to the service agreement form that I had trouble downloading.

Good transparency I really enjoy for one the quick response time that is something across the board that I think is done really well here. In general I would have liked to know more about what was happening with my product in depth upfront first however I think some of that could also be mitigated by the correct line of questioning. I just on a personal note would have enjoyed having the same access to the same level of information without maybe being as inquisitive. Other than that I had a really outstanding customer service experience with Ricky today.

Happy customerI I spent hours trying to get my problem fixed and ten minutes after contacting Assurion, my problem was fixed. Will use them again.