Asurion was there for me when the company went out of business! I had purchased a product less than a year ago with a 2 year extended warranty from the company, but also I purchased a 2 year warranty from Asurion. Today, the product failed to operate. I tried to contact the company, their website no longer exists. I contacted Ricky from Asurion via chat. He was able to get me a full refund. He agreed, it's a great thing that I purchased the Asurion warranty, otherwise I'd be out a lot of money! Thank you Ricky and Asurion!

Will lie to you to get you to do a repair. This is specifically about the San Marcos, CA location. I can't say anything positive or negative about other locations. Stay as far away from these guys as you can!!! They will lie to you about how severe an issue is to con you into a repair that isn't all that necessary. Part of the "sales pitch" for replacing a screen with a crack so small it is of no danger to the phone, is to tell you that since it's the item being repaired, the 1 year warranty will cover any screen repairs. Then if it's time to actually follow through on this promise, they claim it's not covered under warranty as listed in the fine print. If you call the corporate office to complain, they will happily admit over the phone that they know no one reads all of the fine print, but it's binding anyway! As "consideration" the corporate office will offer a $50 coupon if you do *another* $300 repair with them. I understand they have a policy of no repair of damage, which makes sense, but they will stand and lie to your face and tell you damage will be covered just to get the repair. Complete charlaitains. If you need a repair, go somewhere else - don't walk away, run!

Liza my tech support coach was great Liza, my tech coach was very thorough and explained everything perfectly, getting my issue resolved 100%. Will use this service again as it was easy to navigate my way through and was able to chat and resolve quickly.

121 experience filling the claim was… 121 experience filling the claim was easy Wilson pretty much did everything for me just had to give a little information All in all about 10 minutes and we were done

Technician Coaches The one thing I loved the most about my experience is the personable, helpful, and patient service I received from my Tech Coach! I could tell he was present the WHOLE time ( and we know tech issues are timely) but he never made me feel belittled, incapable, or ill at any point. There's a lot to be said for that give the situation at hand (accessing my phone device, which is hard to live with out in 2024 unfortunately) Thanks Ron for all your help!