Successful claim Fitbit 4 dead battery My Fitbit 4 that I bought on Amazon had battery charging problem. Asurion chat agent asked a few simple questions to make sure that I was legit and within a few minutes I received confirmation for the claim.

Happy customerI I spent hours trying to get my problem fixed and ten minutes after contacting Assurion, my problem was fixed. Will use them again.

Used them to replace my phone Used them to replace my phone , they didn't have my current phone to replace with a similar one so they offered me one that "was of equal quality" ...... I specifically asked about the camera and they said it was just as good , turned out to be a lie . When I tried to get my old phone back to repair it myself the lady got hostile with me because I waited two weeks ( I fly out or town for work on a 2 week schedule) she pretty much told me it's not her problem. I won't be using them ever again

Where to begin... Where to begin.... Your website is deceiving and inefficient. Waiting for a page to load causes one to think it's not working and makes one tap another time only to learn the website is loading slow. Anyway, asurion makes it incredibly frustrating to start a claim. It's most likely coded to cause frustration and deceit to drive people away from using it. This is something in reporting to the State Attorneys General office, Dept of Consumer Affairs and to Amazon corporate.

Customer service was amazing Customer service was amazing. They took care of the problem I had very efficiently and were very kind. when another representive needed to do their part they knew what was going on and finished the process just as as smoothly and kind.