Novella
GBAsurion was there for me when the company went out of business! I had purchased a product less than a year ago with a 2 year extended warranty from the company, but also I purchased a 2 year warranty from Asurion. Today, the product failed to operate. I tried to contact the company, their website no longer exists. I contacted Ricky from Asurion via chat. He was able to get me a full refund. He agreed, it's a great thing that I purchased the Asurion warranty, otherwise I'd be out a lot of money! Thank you Ricky and Asurion!
JR Sigrah
GBBeing deployed overseas Being deployed overseas, making claims online is rough. Thank goodness for online help/agents because they do everything for you. Marry was on it. Extremely helpful and fast. She did everything for me online and made my life easier.
shoshana biro
GBSuccessful claim Fitbit 4 dead battery My Fitbit 4 that I bought on Amazon had battery charging problem. Asurion chat agent asked a few simple questions to make sure that I was legit and within a few minutes I received confirmation for the claim.
Holly
GBLiza my tech support coach was great Liza, my tech coach was very thorough and explained everything perfectly, getting my issue resolved 100%. Will use this service again as it was easy to navigate my way through and was able to chat and resolve quickly.
Ernand Aquino
GBAwesome customer support Awesome customer support, Lyka went out to help me activate my watches, walked me through it and made sure it’s working…