Fishing forever Thank you for knowing my phone went fishing forever. After it fell into the fishing hole, it's gone with the current. Thankful I caught the moment since I was tiktok live. The phone will be missed greatly. Thank you for the fast customer service.

Will lie to you to get you to do a repair. This is specifically about the San Marcos, CA location. I can't say anything positive or negative about other locations. Stay as far away from these guys as you can!!! They will lie to you about how severe an issue is to con you into a repair that isn't all that necessary. Part of the "sales pitch" for replacing a screen with a crack so small it is of no danger to the phone, is to tell you that since it's the item being repaired, the 1 year warranty will cover any screen repairs. Then if it's time to actually follow through on this promise, they claim it's not covered under warranty as listed in the fine print. If you call the corporate office to complain, they will happily admit over the phone that they know no one reads all of the fine print, but it's binding anyway! As "consideration" the corporate office will offer a $50 coupon if you do *another* $300 repair with them. I understand they have a policy of no repair of damage, which makes sense, but they will stand and lie to your face and tell you damage will be covered just to get the repair. Complete charlaitains. If you need a repair, go somewhere else - don't walk away, run!

I have now dealt with Asurion twice, with good results! I have now dealt with Asurion twice. Once for a cell phone repair and once for the repair of a Meta Quest 2 controller. The phone repair was easy (it was actually did a replacement) and they came to our house to do it. Both service reps who came were very friendly and professional. The Quest controller repair is in progress (I have to send it in), but the customer support has been great so far. I had to contact them because the directions weren't clear on if the entire unit or just the controller needed to be sent in (it's the entire unit), so I used the online chat service. Abigail helped me and was GREAT! Answered my questions and even gave me a different link to the service agreement form that I had trouble downloading.

I will do this for everything… I will do this for everything electronic from here on out. Companies and their so called warranties aren't what you think but won't know that until its too late. Not these guys though. They'll cover it. Quickly too!

Everytime I speak with someone Everytime I speak with someone, whether it's a claim or activation they are so patient and does their absolute best to resolve any issue I may have. 10 out 10 I definitely recommend 😊