Asurion

648 Grassmere Park, 37211, Nashville, TN, United States
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4.50
Based on 20 Reviews

5

85.00%

4

0.00%

3

5.00%

2

0.00%

1

10.00%
About Asurion

When your tech goes wrong, we're there to make it right For over 20 years, we've repaired, replaced, and protected the devices you rely on most. Committed to user experience and service At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve. Get connected to our experts Industry leading mobile protection For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen. Learn about mobile protection Protection for all your favorite tech Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it. Learn about Asurion Home+

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Scott Semmelink
GB

I have now dealt with Asurion twice, with good results! I have now dealt with Asurion twice. Once for a cell phone repair and once for the repair of a Meta Quest 2 controller. The phone repair was easy (it was actually did a replacement) and they came to our house to do it. Both service reps who came were very friendly and professional. The Quest controller repair is in progress (I have to send it in), but the customer support has been great so far. I had to contact them because the directions weren't clear on if the entire unit or just the controller needed to be sent in (it's the entire unit), so I used the online chat service. Abigail helped me and was GREAT! Answered my questions and even gave me a different link to the service agreement form that I had trouble downloading.

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Holly
GB

Liza my tech support coach was great Liza, my tech coach was very thorough and explained everything perfectly, getting my issue resolved 100%. Will use this service again as it was easy to navigate my way through and was able to chat and resolve quickly.

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shoshana biro
GB

Successful claim Fitbit 4 dead battery My Fitbit 4 that I bought on Amazon had battery charging problem. Asurion chat agent asked a few simple questions to make sure that I was legit and within a few minutes I received confirmation for the claim.

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JR Sigrah
GB

Being deployed overseas Being deployed overseas, making claims online is rough. Thank goodness for online help/agents because they do everything for you. Marry was on it. Extremely helpful and fast. She did everything for me online and made my life easier.

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Amanda
GB

Technician Coaches The one thing I loved the most about my experience is the personable, helpful, and patient service I received from my Tech Coach! I could tell he was present the WHOLE time ( and we know tech issues are timely) but he never made me feel belittled, incapable, or ill at any point. There's a lot to be said for that give the situation at hand (accessing my phone device, which is hard to live with out in 2024 unfortunately) Thanks Ron for all your help!

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