Asurion

648 Grassmere Park, 37211, Nashville, TN, United States
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4.50
Based on 20 Reviews

5

85.00%

4

0.00%

3

5.00%

2

0.00%

1

10.00%
About Asurion

When your tech goes wrong, we're there to make it right For over 20 years, we've repaired, replaced, and protected the devices you rely on most. Committed to user experience and service At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve. Get connected to our experts Industry leading mobile protection For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen. Learn about mobile protection Protection for all your favorite tech Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it. Learn about Asurion Home+

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shoshana biro
GB

Successful claim Fitbit 4 dead battery My Fitbit 4 that I bought on Amazon had battery charging problem. Asurion chat agent asked a few simple questions to make sure that I was legit and within a few minutes I received confirmation for the claim.

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Holly
GB

Liza my tech support coach was great Liza, my tech coach was very thorough and explained everything perfectly, getting my issue resolved 100%. Will use this service again as it was easy to navigate my way through and was able to chat and resolve quickly.

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ZebraJellyfish Photography llc
GB

Where to begin... Where to begin.... Your website is deceiving and inefficient. Waiting for a page to load causes one to think it's not working and makes one tap another time only to learn the website is loading slow. Anyway, asurion makes it incredibly frustrating to start a claim. It's most likely coded to cause frustration and deceit to drive people away from using it. This is something in reporting to the State Attorneys General office, Dept of Consumer Affairs and to Amazon corporate.

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customer
GB

Everytime I speak with someone Everytime I speak with someone, whether it's a claim or activation they are so patient and does their absolute best to resolve any issue I may have. 10 out 10 I definitely recommend 😊

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Zaire
GB

Good transparency I really enjoy for one the quick response time that is something across the board that I think is done really well here. In general I would have liked to know more about what was happening with my product in depth upfront first however I think some of that could also be mitigated by the correct line of questioning. I just on a personal note would have enjoyed having the same access to the same level of information without maybe being as inquisitive. Other than that I had a really outstanding customer service experience with Ricky today.

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