Good transparency I really enjoy for one the quick response time that is something across the board that I think is done really well here. In general I would have liked to know more about what was happening with my product in depth upfront first however I think some of that could also be mitigated by the correct line of questioning. I just on a personal note would have enjoyed having the same access to the same level of information without maybe being as inquisitive. Other than that I had a really outstanding customer service experience with Ricky today.

Happy customerI I spent hours trying to get my problem fixed and ten minutes after contacting Assurion, my problem was fixed. Will use them again.

Liza my tech support coach was great Liza, my tech coach was very thorough and explained everything perfectly, getting my issue resolved 100%. Will use this service again as it was easy to navigate my way through and was able to chat and resolve quickly.

I have now dealt with Asurion twice, with good results! I have now dealt with Asurion twice. Once for a cell phone repair and once for the repair of a Meta Quest 2 controller. The phone repair was easy (it was actually did a replacement) and they came to our house to do it. Both service reps who came were very friendly and professional. The Quest controller repair is in progress (I have to send it in), but the customer support has been great so far. I had to contact them because the directions weren't clear on if the entire unit or just the controller needed to be sent in (it's the entire unit), so I used the online chat service. Abigail helped me and was GREAT! Answered my questions and even gave me a different link to the service agreement form that I had trouble downloading.

I will do this for everything… I will do this for everything electronic from here on out. Companies and their so called warranties aren't what you think but won't know that until its too late. Not these guys though. They'll cover it. Quickly too!