Asurion

648 Grassmere Park, 37211, Nashville, TN, United States
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4.50
Based on 20 Reviews

5

85.00%

4

0.00%

3

5.00%

2

0.00%

1

10.00%
About Asurion

When your tech goes wrong, we're there to make it right For over 20 years, we've repaired, replaced, and protected the devices you rely on most. Committed to user experience and service At Asurion, we thrive on constantly innovating to provide best-in-class customer experience. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve. Get connected to our experts Industry leading mobile protection For the majority of people, cell phone insurance is worth it. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen. Learn about mobile protection Protection for all your favorite tech Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it. Learn about Asurion Home+

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Alexandra Young
GB

Customer service was amazing Customer service was amazing. They took care of the problem I had very efficiently and were very kind. when another representive needed to do their part they knew what was going on and finished the process just as as smoothly and kind.

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magdeline
GB

Fishing forever Thank you for knowing my phone went fishing forever. After it fell into the fishing hole, it's gone with the current. Thankful I caught the moment since I was tiktok live. The phone will be missed greatly. Thank you for the fast customer service.

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Amanda
GB

Technician Coaches The one thing I loved the most about my experience is the personable, helpful, and patient service I received from my Tech Coach! I could tell he was present the WHOLE time ( and we know tech issues are timely) but he never made me feel belittled, incapable, or ill at any point. There's a lot to be said for that give the situation at hand (accessing my phone device, which is hard to live with out in 2024 unfortunately) Thanks Ron for all your help!

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Matt Fielder
GB

Will lie to you to get you to do a repair. This is specifically about the San Marcos, CA location. I can't say anything positive or negative about other locations. Stay as far away from these guys as you can!!! They will lie to you about how severe an issue is to con you into a repair that isn't all that necessary. Part of the "sales pitch" for replacing a screen with a crack so small it is of no danger to the phone, is to tell you that since it's the item being repaired, the 1 year warranty will cover any screen repairs. Then if it's time to actually follow through on this promise, they claim it's not covered under warranty as listed in the fine print. If you call the corporate office to complain, they will happily admit over the phone that they know no one reads all of the fine print, but it's binding anyway! As "consideration" the corporate office will offer a $50 coupon if you do *another* $300 repair with them. I understand they have a policy of no repair of damage, which makes sense, but they will stand and lie to your face and tell you damage will be covered just to get the repair. Complete charlaitains. If you need a repair, go somewhere else - don't walk away, run!

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Claude
GB

Happy customerI I spent hours trying to get my problem fixed and ten minutes after contacting Assurion, my problem was fixed. Will use them again.

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