Asurion was there for me when the company went out of business! I had purchased a product less than a year ago with a 2 year extended warranty from the company, but also I purchased a 2 year warranty from Asurion. Today, the product failed to operate. I tried to contact the company, their website no longer exists. I contacted Ricky from Asurion via chat. He was able to get me a full refund. He agreed, it's a great thing that I purchased the Asurion warranty, otherwise I'd be out a lot of money! Thank you Ricky and Asurion!

Customer service was amazing Customer service was amazing. They took care of the problem I had very efficiently and were very kind. when another representive needed to do their part they knew what was going on and finished the process just as as smoothly and kind.

Jason is the GOAT If you are lucky enough to get Jason as your customer service agent, you are guaranteed to have an awesome day. He was incredibly thorough, helpful, but made whole process fun and lighthearted. I can’t say enough good things about the experience I just had in the service that was provided by Jason.

Fishing forever Thank you for knowing my phone went fishing forever. After it fell into the fishing hole, it's gone with the current. Thankful I caught the moment since I was tiktok live. The phone will be missed greatly. Thank you for the fast customer service.

Where to begin... Where to begin.... Your website is deceiving and inefficient. Waiting for a page to load causes one to think it's not working and makes one tap another time only to learn the website is loading slow. Anyway, asurion makes it incredibly frustrating to start a claim. It's most likely coded to cause frustration and deceit to drive people away from using it. This is something in reporting to the State Attorneys General office, Dept of Consumer Affairs and to Amazon corporate.