Asurion was there for me when the company went out of business! I had purchased a product less than a year ago with a 2 year extended warranty from the company, but also I purchased a 2 year warranty from Asurion. Today, the product failed to operate. I tried to contact the company, their website no longer exists. I contacted Ricky from Asurion via chat. He was able to get me a full refund. He agreed, it's a great thing that I purchased the Asurion warranty, otherwise I'd be out a lot of money! Thank you Ricky and Asurion!

Being deployed overseas Being deployed overseas, making claims online is rough. Thank goodness for online help/agents because they do everything for you. Marry was on it. Extremely helpful and fast. She did everything for me online and made my life easier.

Customer service was amazing Customer service was amazing. They took care of the problem I had very efficiently and were very kind. when another representive needed to do their part they knew what was going on and finished the process just as as smoothly and kind.

Good transparency I really enjoy for one the quick response time that is something across the board that I think is done really well here. In general I would have liked to know more about what was happening with my product in depth upfront first however I think some of that could also be mitigated by the correct line of questioning. I just on a personal note would have enjoyed having the same access to the same level of information without maybe being as inquisitive. Other than that I had a really outstanding customer service experience with Ricky today.

Happy customerI I spent hours trying to get my problem fixed and ten minutes after contacting Assurion, my problem was fixed. Will use them again.