I have now dealt with Asurion twice, with good results! I have now dealt with Asurion twice. Once for a cell phone repair and once for the repair of a Meta Quest 2 controller. The phone repair was easy (it was actually did a replacement) and they came to our house to do it. Both service reps who came were very friendly and professional. The Quest controller repair is in progress (I have to send it in), but the customer support has been great so far. I had to contact them because the directions weren't clear on if the entire unit or just the controller needed to be sent in (it's the entire unit), so I used the online chat service. Abigail helped me and was GREAT! Answered my questions and even gave me a different link to the service agreement form that I had trouble downloading.

Jessica was amazing and so… Jessica was amazing and so knowledgeable and efficient. She had great things to say about her company so that made it so much easier to trust that they would do exactly as they promised and they did.

Used them to replace my phone Used them to replace my phone , they didn't have my current phone to replace with a similar one so they offered me one that "was of equal quality" ...... I specifically asked about the camera and they said it was just as good , turned out to be a lie . When I tried to get my old phone back to repair it myself the lady got hostile with me because I waited two weeks ( I fly out or town for work on a 2 week schedule) she pretty much told me it's not her problem. I won't be using them ever again

Asurion was there for me when the company went out of business! I had purchased a product less than a year ago with a 2 year extended warranty from the company, but also I purchased a 2 year warranty from Asurion. Today, the product failed to operate. I tried to contact the company, their website no longer exists. I contacted Ricky from Asurion via chat. He was able to get me a full refund. He agreed, it's a great thing that I purchased the Asurion warranty, otherwise I'd be out a lot of money! Thank you Ricky and Asurion!

Fishing forever Thank you for knowing my phone went fishing forever. After it fell into the fishing hole, it's gone with the current. Thankful I caught the moment since I was tiktok live. The phone will be missed greatly. Thank you for the fast customer service.