Everytime I speak with someone Everytime I speak with someone, whether it's a claim or activation they are so patient and does their absolute best to resolve any issue I may have. 10 out 10 I definitely recommend 😊

Good transparency I really enjoy for one the quick response time that is something across the board that I think is done really well here. In general I would have liked to know more about what was happening with my product in depth upfront first however I think some of that could also be mitigated by the correct line of questioning. I just on a personal note would have enjoyed having the same access to the same level of information without maybe being as inquisitive. Other than that I had a really outstanding customer service experience with Ricky today.

Successful claim Fitbit 4 dead battery My Fitbit 4 that I bought on Amazon had battery charging problem. Asurion chat agent asked a few simple questions to make sure that I was legit and within a few minutes I received confirmation for the claim.

Jessica was amazing and so… Jessica was amazing and so knowledgeable and efficient. She had great things to say about her company so that made it so much easier to trust that they would do exactly as they promised and they did.

Will lie to you to get you to do a repair. This is specifically about the San Marcos, CA location. I can't say anything positive or negative about other locations. Stay as far away from these guys as you can!!! They will lie to you about how severe an issue is to con you into a repair that isn't all that necessary. Part of the "sales pitch" for replacing a screen with a crack so small it is of no danger to the phone, is to tell you that since it's the item being repaired, the 1 year warranty will cover any screen repairs. Then if it's time to actually follow through on this promise, they claim it's not covered under warranty as listed in the fine print. If you call the corporate office to complain, they will happily admit over the phone that they know no one reads all of the fine print, but it's binding anyway! As "consideration" the corporate office will offer a $50 coupon if you do *another* $300 repair with them. I understand they have a policy of no repair of damage, which makes sense, but they will stand and lie to your face and tell you damage will be covered just to get the repair. Complete charlaitains. If you need a repair, go somewhere else - don't walk away, run!