Successful claim Fitbit 4 dead battery My Fitbit 4 that I bought on Amazon had battery charging problem. Asurion chat agent asked a few simple questions to make sure that I was legit and within a few minutes I received confirmation for the claim.

Being deployed overseas Being deployed overseas, making claims online is rough. Thank goodness for online help/agents because they do everything for you. Marry was on it. Extremely helpful and fast. She did everything for me online and made my life easier.

Awesome customer support Awesome customer support, Lyka went out to help me activate my watches, walked me through it and made sure it’s working…

Asurion was there for me when the company went out of business! I had purchased a product less than a year ago with a 2 year extended warranty from the company, but also I purchased a 2 year warranty from Asurion. Today, the product failed to operate. I tried to contact the company, their website no longer exists. I contacted Ricky from Asurion via chat. He was able to get me a full refund. He agreed, it's a great thing that I purchased the Asurion warranty, otherwise I'd be out a lot of money! Thank you Ricky and Asurion!

I have now dealt with Asurion twice, with good results! I have now dealt with Asurion twice. Once for a cell phone repair and once for the repair of a Meta Quest 2 controller. The phone repair was easy (it was actually did a replacement) and they came to our house to do it. Both service reps who came were very friendly and professional. The Quest controller repair is in progress (I have to send it in), but the customer support has been great so far. I had to contact them because the directions weren't clear on if the entire unit or just the controller needed to be sent in (it's the entire unit), so I used the online chat service. Abigail helped me and was GREAT! Answered my questions and even gave me a different link to the service agreement form that I had trouble downloading.