Simple, smooth, efficient! This whole process was simple, smooth, and efficient. I was able to do everything online, ship off my device smoothly, and got the payment to my email to be used immediately.

Great company that works with Costco… After receiving the return box I had some questions and they were answered right away very professionally. I felt comfortable that this was a legitimate site. Thank you, will recommend to family and friends.

Fair trade in value and super easy process! Super easy to complete trade in process from start to finish. Fair trade in value quote. Well protective shipping box with everything needed was received timely. Including easy to follow instructions from device preparation to packaging device. Quick trade in value gift card arrived quicker than expected. Great experience!

Very timely and clear instructions on… Very timely and clear instructions on how to pack up item. Quality materials. Kept me informed all along the process and payment was timely

poor client communication Your attempt to inform me with multiple auto-emails only served to confuse. Your numerous requests to send in my watch happened *after* I’d shipped it to you; your system doesn’t check your available data (scanned shipping label, etc) to check if the watch is already either in transit or in your position. These false emails made me worry the watch was lost in transit or by your staff. Your emails all come from no-reply addresses, with no easy way to contact you. Your progress dashboard is misleading, easily misinterpreted to show more/less progress than actual. Your final declaration that payment has been issued doesn’t bother to mention how I will receive it (m— post mail? e-gift card? Credit to Costco Visa card? I still don’t know. Overall, your client-communication needs significant improvement.