Phobia made it easy Phobia answered all my questions and made the trade in process very easy to follow and complete.

poor client communication Your attempt to inform me with multiple auto-emails only served to confuse. Your numerous requests to send in my watch happened *after* I’d shipped it to you; your system doesn’t check your available data (scanned shipping label, etc) to check if the watch is already either in transit or in your position. These false emails made me worry the watch was lost in transit or by your staff. Your emails all come from no-reply addresses, with no easy way to contact you. Your progress dashboard is misleading, easily misinterpreted to show more/less progress than actual. Your final declaration that payment has been issued doesn’t bother to mention how I will receive it (m— post mail? e-gift card? Credit to Costco Visa card? I still don’t know. Overall, your client-communication needs significant improvement.

Fair trade in value and super easy process! Super easy to complete trade in process from start to finish. Fair trade in value quote. Well protective shipping box with everything needed was received timely. Including easy to follow instructions from device preparation to packaging device. Quick trade in value gift card arrived quicker than expected. Great experience!

rip off. rip off. $1250 phone, 4 years old, $61 value ?? then reduced to $14 ?? had full original packaging, ear buds etc.... there was nothing wrong with the screen on my phone, then I get a report about the screen problems and drastically reduced value. I will not be using Phobio again.

Was fine Was fine. Only thing was it wasn't clear the instruction booklet was actually a booklet (looked like a single sheet) so I didn't immediately see all the instructions.