No hassle trade-in...clear communications! Instructions on the process were very clear and communications were timely and informative. I knew about the status of my trade in at every step of the process.

Free shipping and free box plus useful… Free shipping and free box plus useful instructions and an accurate status bar made the whole process easy to execute. The payment was exactly as proposed since our old equipment was in good shape. Will keep this in mind for our next computer swap-out!

easy and straightforward It was very easy and straightforward. I didn’t feel they trying to uncut me or find something wrong with my trade in. It was good I would definitely consider using them again.

poor client communication Your attempt to inform me with multiple auto-emails only served to confuse. Your numerous requests to send in my watch happened *after* I’d shipped it to you; your system doesn’t check your available data (scanned shipping label, etc) to check if the watch is already either in transit or in your position. These false emails made me worry the watch was lost in transit or by your staff. Your emails all come from no-reply addresses, with no easy way to contact you. Your progress dashboard is misleading, easily misinterpreted to show more/less progress than actual. Your final declaration that payment has been issued doesn’t bother to mention how I will receive it (m— post mail? e-gift card? Credit to Costco Visa card? I still don’t know. Overall, your client-communication needs significant improvement.

Phobio makes it easy to trade in your old device Phobio makes it easy to trade in your old model, providing an upfront quote on its value, plus prepaid shipping and the right materials to ship it delivered to your door. Good service and a fair price for a working yet dated electronic device that may have otherwise ended up in the landfill.