Referred by Samsung We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and a technician. They helped us schedule a technician and today the job was completed. The only reason they didn't get five stars is because we were contacted by two different technicians, which confused things in getting our repair done. Also there were four separate emails about repair parts being shipped, leading us to believe we were expecting multiple packages. But it was really just one package that they confirmed four times.

Pleasantly Surprised Our experience so far has been pretty seamless! After submitting our claim we received confirmation emails of parts ordered and appointment(s) made. Our first appointment technician was professional, on-time, and knowledgeable. We hope to see him again to complete the job!

Nana Home Visit/Refrigerator I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a quick repair. He made two service visits and had to order refrigerant that took a few day to get. He was on time, very neat and obviously very knowledgeable of his craft. I will use Nana exclusively for home repairs from here on. Highly Recommend., Kevin W.

Awesome Technician/Great Company with response time The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he explained what his findings were and the repairs made. He explained how to best operate my machine going forward. He cleaned up after hisself, which was great. He was a pleasant person to talk to. Great listener.

My technician was friendly and… My technician was friendly and experienced. He fixed several issues in a timely manner. I would use Nana again for any other repairs. Great job by Richard. Thanks. Nils