Our technition Luke was amazing Our technition Luke was amazing. Her was on time and answered my questions. He was quick and efficient and answered my text and concerns.

Referred by Samsung We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and a technician. They helped us schedule a technician and today the job was completed. The only reason they didn't get five stars is because we were contacted by two different technicians, which confused things in getting our repair done. Also there were four separate emails about repair parts being shipped, leading us to believe we were expecting multiple packages. But it was really just one package that they confirmed four times.

Very satisfied Getting an appointment with Nana was extremely easy and fast. Their system kept me up to date with every step of the process, including giving me a heads up as to exactly when my technician was expected to arrive. Bryce, our technician was friendly, knowledgeable, and repaired our machine quickly. He even took the time to reinstall our machine at just the right placement to accommodate for our uneven floors.

Professional, punctual, and fixed The repair technician, Wilson, provided a professional level of service and resolved the underlying issue with our washer. Wilson kept us informed of each step of the process, while being a pleasure to talk to. I would happily use the service again if a future issue arises.

Very Happy with Nana Service Prompt response, on-time appointment, and very helpful and friendly service associate.