The technician was outstanding Although I wasn't thrilled about having to do a repair on a fridge that is less than a year old, my technician was fantastic. He was punctual and explained everything that needed to be done. He went above and beyond to make sure I got quality parts and was very efficient with the repair.

Scheduling an appointment was a breeze Scheduling an appointment was a breeze! Exemplary service from the technician who was professional, polite, and skilled. He diagnosed the problem quickly and fixed it! I’d recommend this company for your repair needs.

My technician was friendly and… My technician was friendly and experienced. He fixed several issues in a timely manner. I would use Nana again for any other repairs. Great job by Richard. Thanks. Nils

Technician was great, notifications were horrible Technician was great - correctly diagnosed the problem and seems to have resolved it. Nana’s appointment notification system, however, is an unmitigated disaster and that’s the reason I took off two stars. From the moment I contacted them I was subject to an endless flurry of contradictory texts and emails randomly confirming and rescheduling appointments. At one point a cancellation came through while the tech was actually standing here. Nana if you’re listening, your notification technology SUCKS and you should hire a human dispatcher.

Referred by Samsung We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and a technician. They helped us schedule a technician and today the job was completed. The only reason they didn't get five stars is because we were contacted by two different technicians, which confused things in getting our repair done. Also there were four separate emails about repair parts being shipped, leading us to believe we were expecting multiple packages. But it was really just one package that they confirmed four times.