Referred by Samsung We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and a technician. They helped us schedule a technician and today the job was completed. The only reason they didn't get five stars is because we were contacted by two different technicians, which confused things in getting our repair done. Also there were four separate emails about repair parts being shipped, leading us to believe we were expecting multiple packages. But it was really just one package that they confirmed four times.

Technician was great, notifications were horrible Technician was great - correctly diagnosed the problem and seems to have resolved it. Nana’s appointment notification system, however, is an unmitigated disaster and that’s the reason I took off two stars. From the moment I contacted them I was subject to an endless flurry of contradictory texts and emails randomly confirming and rescheduling appointments. At one point a cancellation came through while the tech was actually standing here. Nana if you’re listening, your notification technology SUCKS and you should hire a human dispatcher.

DO NOT EVER get Home Depot extended… DO NOT EVER get Home Depot extended warranty on appliances! After 4 days of "select another availability", was scheduled for today, March 28. No call no show. Worst "repair" service company on earth. Phone support is non-existant, their answering machine tells yo to go to their website which is ZERO HELP. Stay away, at all costs.

Professional and patient Jorlanis was very professional and patient, He explained what was damaged and needed repair. He repaired the ice maker and told me what I had to do. Showed me what he did to keep the heat from the refrigerator out of the ice maker. he was clean and removed everything.

Mr Guzman Mr. Guzman with Intel Tech Solutions was contracted by Nana to repair the ice maker in my Samsung refrigerator. Took him 15 min to replace, very professional and will use him again on any other appliance, TV and sound system issues.