Samsung ice-maker, Pompano Beach, FL. Thank you, Ernesto Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact, but the parts arrived on time. Then Ernesto confirmed the date and fixed everything within an hour*. Neat, respectful and professional. Thank you so much, Ernesto! —— *make sure you defrost the unit and remove everything upfront. FYI: The ice-maker needs to be replaced as well as the motherboard that is accessible from the back of the refrigerator.

Very Happy with Nana Service Prompt response, on-time appointment, and very helpful and friendly service associate.

Nana Provides Exceptional Service Even though Samsung made the warranty repair more difficult - Nana was terrific. When the repair ticket was reopened - Nana fit it into my schedule, had all potential parts needed shipped to the home and sent the same technician to reassess the problem and repair the refrigerator. I would use Nana again.

Samsung sent this company out to repair… Samsung sent this company out to repair my refrigerator and they were great! The service tech sent a text just prior to his arrival, he arrived on time, was courteous, professional, and knowledgeable. Fixed my refrigerator within 30minutes, and saved me money because I was ready to just replace it.

Awesome Technician/Great Company with response time The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he explained what his findings were and the repairs made. He explained how to best operate my machine going forward. He cleaned up after hisself, which was great. He was a pleasant person to talk to. Great listener.