Pleasantly Surprised Our experience so far has been pretty seamless! After submitting our claim we received confirmation emails of parts ordered and appointment(s) made. Our first appointment technician was professional, on-time, and knowledgeable. We hope to see him again to complete the job!

Referred by Samsung We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and a technician. They helped us schedule a technician and today the job was completed. The only reason they didn't get five stars is because we were contacted by two different technicians, which confused things in getting our repair done. Also there were four separate emails about repair parts being shipped, leading us to believe we were expecting multiple packages. But it was really just one package that they confirmed four times.

horrible customer service This has been one of the worst customer service experiences. I originally requested a service appointment on June 14, 2023. The time frame given was 8 am until 5 pm. After waiting this entire time, I was told at approximately 5:30 that there was no technician available. The service was rescheduled for July 12, 2023 with an arrival time between 8 am and noon. After the arrival window had passed, I was then told I would have to reschedule for the following day. I cannot continue to rearrange my daily schedule to accommodate these fruitless service appointments.

The service technician Hector The service technician Hector, was very professional and knowledgeable about all home appliances, and made the requested repairs in a timely manner. My only concern was the high cost of the minor repairs done. Thanks!

Mr Guzman Mr. Guzman with Intel Tech Solutions was contracted by Nana to repair the ice maker in my Samsung refrigerator. Took him 15 min to replace, very professional and will use him again on any other appliance, TV and sound system issues.