Great drones but most of all reliable after service Been using DJI drones since 2015. Ive crashed two drones in this time, one in 2017 and one recently. Their repair service is top notch, in fact i would dare say that on top of the obvious technologic advantage DJI has over competitors, their excellent after-sale service is what makes me trust to stick with them. Having a crashed drone is a scary experience of your investment (especially now with the Mavic 3 being quite pricey) and because of there fast response with picking up the broken drone, analyzing it an replacing it, much of that anxiety is no more. I will stick with DJI no matter what others say.

I sent my dpi mini 3 pro a month ago to… I sent my dpi mini 3 pro a month ago to be repaired because it gave me a gimbal stuck error. I was charged $60 to repair the drone, but it came back to me with an aggravated issue, the gimbal this time wouldn't even calibrate, while it did before sending it to DJI repair service. I contacted them again and they told me to send it back to them and that this time I wasn't going to be charged. After going back and forth with them several times (both by emails and phone) they diagnosed the same issue the drone had before (what a surprise!) and they offered me a $30 discount to repair it. This is the worst customer service I encountered in my life, they don't know what they are doing and the don't care about their customers. A nightmare.

Kudos Steve and DJI Drone Service Steve was extremely responsive in helping us troubleshoot stubborn registration of a new replacement Phantom 4 Pro V2. Appeared that DJI’s servers were either down or otherwise unresponsive one evening, causing the Go4.0 App to repeatedly freeze after hitting “Activate”. Kudos Steve & DJI Drone Service!

things go wrong but they did good in my book It took more then 2 months (never got my drone back), but they made good by sending me a refurbished mavic 2 pro (which is what i had). They sent me a extra battery, joysticks, and almost a whole set of propellors. I'd definitely recommend using them.

Cheaper than dji care refresh! Ppl quick tip! Loyalty is great when appriciated! Dji DRONE GREAT! But and stick to the care refresh if you want to show your loyalty to dji as a company, however if the dji doesn't appreciate that loyalty for what ever reason! Insure your drone with bubble it dot com, its 2yrs cover! 1 yr more than dji and its 30% cheaper!😁 Great product! Truly! But a malfunction that cost you to loose the drone would cost you dearly regardless if product is faulty! And they would charge you heavily for a replacement doesn't matter if care refresh is active or not! Loyalty to their brand comes at an heavy price tag, Dji is a great brand but I'm sharing my story with all family and friend so they csb make up their own minds.