Real quick to take your money Real quick to take your money! VERY slow on returning drone and when they do, It's missing key components like control plug so you can't connect controller to phone. it was on controller when I sent it in. Also missing gambrel cover which was also attached when sent in. Customer service sucks!!! the 800 number they display keeps you on hold till it hangs up on you. I WANT ALL MY PARTS BACK. CONTROLLER IS USELESS TO ME WITHOUT MY "C" PLUG ADAPTER!!!!!

Great drones but most of all reliable after service Been using DJI drones since 2015. Ive crashed two drones in this time, one in 2017 and one recently. Their repair service is top notch, in fact i would dare say that on top of the obvious technologic advantage DJI has over competitors, their excellent after-sale service is what makes me trust to stick with them. Having a crashed drone is a scary experience of your investment (especially now with the Mavic 3 being quite pricey) and because of there fast response with picking up the broken drone, analyzing it an replacing it, much of that anxiety is no more. I will stick with DJI no matter what others say.

You are the Best most honorable service hands down. You made a little boys dream of owning a drone and instilled confidence in a 65 year old man that there are good honest and caring service venues out there. Ty for servicing my drone. Being my drone wasn't the best one out there by far you made me feel like it was.

Kudos Steve and DJI Drone Service Steve was extremely responsive in helping us troubleshoot stubborn registration of a new replacement Phantom 4 Pro V2. Appeared that DJI’s servers were either down or otherwise unresponsive one evening, causing the Go4.0 App to repeatedly freeze after hitting “Activate”. Kudos Steve & DJI Drone Service!

5* experience from beginning to end 5* experience from beginning to end. I have to admit, I was worried about sending a very expensive drone by mail to a company I had never heard of in another state. DJIDrone service delivered everything as promised, free shipping both ways, very timely repair, good communications (you can see where they are in the process on the website) and free return. They were also the cheapest price I compared. I wouldn’t hesitate to use this company again. Thanks for getting me back in the air again.