Total failure Total failure. Sent my drone in for repair, paid $474 and was returned a drone (not mine) that was in even worse shape than the one I sent in. I contacted Djidroneservice to complain and was told the 'technician' checked it out and it was repaired. The drone I received would not even turn on...and had a cracked arm. Very disappointed in the money spent for repairs not made (actually a different Phantom 3A was returned), the customer service when I contacted them and their failure to follow up. NOT RECOMMENDED

Two weeks ago I bought about $2,400…great dealing with this store. Two weeks ago I bought about $2,400 worth of DJI M2P with Smart Controller, Refresh Care, Fly More, etc. the owner was extremely helpful despite being busy with setting up his online store. We communicated via text, email and a phone conversation. He cared about my needs, didn’t try to upsell me or anything else that sellers could do to irritate customers. Very positive experience.

5* experience from beginning to end 5* experience from beginning to end. I have to admit, I was worried about sending a very expensive drone by mail to a company I had never heard of in another state. DJIDrone service delivered everything as promised, free shipping both ways, very timely repair, good communications (you can see where they are in the process on the website) and free return. They were also the cheapest price I compared. I wouldn’t hesitate to use this company again. Thanks for getting me back in the air again.

I must recant my previous review I must recant my previous review. After giving time to process, DJI Drone Service has restored my faith in them and has agreed to send my missing parts back to me with an upgrade of Gimbal globe and filter. I want to thank you giys at DJI Drone Services for the follow up and going above what was asked for to make this right. I will definately be recommending your services and apologize for the hasty review I posted before giving yall time to review my issues. Thank you

Real quick to take your money Real quick to take your money! VERY slow on returning drone and when they do, It's missing key components like control plug so you can't connect controller to phone. it was on controller when I sent it in. Also missing gambrel cover which was also attached when sent in. Customer service sucks!!! the 800 number they display keeps you on hold till it hangs up on you. I WANT ALL MY PARTS BACK. CONTROLLER IS USELESS TO ME WITHOUT MY "C" PLUG ADAPTER!!!!!