Never again My LG refrigerator is less than two years old which I think is awfully early for a repair. That aside, I called for repair a week and a half ago. They ordered a part based on my description of the issue, which was shipped to my house. The part arrived within 2 to 3 days as promised. I still have to wait another week for the serviceman to make the repair. They had scheduled my repair two and a half weeks out from my initial call. All communication was done via text message. Calling the numbers they provide to contact my service provider, I never reached a human being. I left five voicemail messages over a period of three days and never got a response until I sent it with an urgent status. Still no phone call and no human contact. Just a text message indicating that my appointment is set for 13 February. I responded that I thought that was an awfully long time to wait for a refrigerator repair and I’ve been without a refrigerator already for well over a week. There was no response. At this point I, can either wait another week for my appointment, or just call someone local who I know will come within 48 hours. I would never have sought repair through the manufacturer had I known I would get this terrible service. It should be known that the number I contacted was the number for Support on the back of one of the booklets that came with the appliance.

I scheduled a refrigerator repair I scheduled a refrigerator repair, then got a text late last night saying they were not available and would not reschedule. Horrible way to run things

Horrible customer service Horrible customer service! Will never buy another LG product again. The automated attendant asks the same questions twice, the customer reps speak but do not understand English clearly. Tech never showed for my appointment and then hung up on me when I called to find out where he was. I’ve spent hours trying to get a tech out here and was just told by customer service to call a private business, which I did, and they said they don’t service machines that are not under NEW warranty! LG does not have adequate number of techs in a metropolitan city of over 1M people. What a nightmare.

Terrible Technician and Terrible Service Filed a claim with Lowes regarding a Hisense Refrigerator and this company was chose n by Lowes to service the unit. Technician called at 11:45pm to notify me he would be here in 25 minutes. My window was 2-6pm. Fortunately, I left work early today otherwise I would not have been able to meet with technician (I teach public school). My husband is disabled and is not able to move about easily, so it was necessary for me to be here. The technician entered the home, took a picture of the serial number and model number, peeked behind the refrigerator and told me it wasn't working due to a roach infestation. He didn't even pull the unit from the wall. He could not show me where the infestation had caused the problem. He had no proof of an "infestation" other than the droppings he supposedly saw when he peeked behind the unit. He then informed me that "he wasn't touching this" and said he was going to let the warranty company know. How a technician make this judgement without even pulling out the unit to look at it.

The AI and lack of contact is terrible ... The AI - you spend 5 minutes before you even talk to the human! Terrible. Also lack of response from LG Service is terrible. Applied for Service 24-October - till end of October no response. Had to call them. They blame the ventilation and asked me to pay and do cleaning of ventilation before they schedule technician! They ask to do various test for them. Issue not resolved! Warranty is just an Idea not a law for them.