Horrible, scary, and very disappointing experience with LG repairs person. I bought an extended warranty and when the LG repair appliance person came, he was rude, kicked my laundry room door, AND did not repair anything. And on top of that, the technician was upset with me because I DID NOT ORDER THE MISSING PARTS, haww?!!! Isn't that his job? LG had me waiting 3 times on scheduled appointments. No one came, no one called, they wasted my time 4 hours each time, waiting for someone who never came. It took a couple of hours each time setting up the repair appointment. Finally, I had to pay for my own repair, and what I paid for the extended warranty was not refunded. !!!! I will never in my life buy an LG product.

LG the BEST Customer service!!! All from twitter except my last statement!! @LGUSSupport Johnny V., 818 xxx-xxxx, xxxxx Abella St. CA 91214, , Model # LGWT5270CW, SN # 511PNXXXXXX, Purchased 1-29-2016. I am notifying LG on the behalf of my daughter Lisa Dxxxxxxx.The washer literally stopped working after 4 years. ---------------------------------------------------------- I Ordered new pulsator, screw, cap and washer. The total for parts, tax and shipping to $133.59. We have the parts receipt and purchase invoice. We hope that LG will stand behind their products and reputation and refund said amount, regards! ----------------------------------------------------------- @V, Johnny As an aside, we understand this LG washer is not covered by your standard warranty however this LG washer was a extremely high end priced model with the expectation it would work trouble free a period of time not just 4 years and then breakdown. ---------------------------------------------------------- Hi, J. Please send us a copy of the invoice for the parts that you bought and we will review the case with our supervisor. Thanks ^Angelica -------------------------------------------------------------Your request for monetary reimbursement has been approved last 10/29. A check will be mailed directly from LG via standard mail. Please allow 15 business days for it to arrive. I truly hope that your issue is resolved and apologize for any inconvenience you may have experienced. ^John ------------------------------------------------------ I did receive the reimbursement check from LG for $133.59 in 7 days !!!! Way to go LG!!!

The AI and lack of contact is terrible ... The AI - you spend 5 minutes before you even talk to the human! Terrible. Also lack of response from LG Service is terrible. Applied for Service 24-October - till end of October no response. Had to call them. They blame the ventilation and asked me to pay and do cleaning of ventilation before they schedule technician! They ask to do various test for them. Issue not resolved! Warranty is just an Idea not a law for them.

I scheduled a refrigerator repair I scheduled a refrigerator repair, then got a text late last night saying they were not available and would not reschedule. Horrible way to run things

20 month old LGrefrigerator tepair Needed refrigerator repair on a 20 month old refrigerator. , still with some warranty Lg sends you to another company and they keep saying we're waiting for parts and give you no time frame or any other information. Irate would give zero stars but I had to give one to be able rate it. Bought from Home Depot and they were useless when I chatted with them.