I’ve never experienced better customer… I’ve never experienced better customer service when buying a firearms part. I bought the dirty bird ambi lower. Alex communicated with me by email very promptly. He let me ship them an HRF concepts RCM (the polymer thing that clamps on the magwell to make it super flared) to ensure fitment was good, which it was. He included the RCM in the box when he shipped out the ambi lower to my FFL. I’ve yet to assemble to lower, but it seems to be very good quality with very nice controls, and I think it’s probably the most slept on lower in the industry.

Good communication The part I ordered wasn't in stock by the time my order was being processed. Jennifer made sure to quickly let me know the situation, and offered alternatives or to be placed first on the list when the next shipment arrived. I didn't have to wonder what was taking my order so long, or make a call and be put on hold for half an hour. I was informed and given options the next day after I placed my order, and that level of communication should be noted.

Great first time gun buying transaction The price of the gun and shipping were very reasonable. My transaction was easy. First time buying a gun online. I do recommend talking to the FFL vendor on your end to find out the cost of transfer though.

Not sure how I ended up with a box... Not sure how I ended up with a box, a thank you note and plastic cushions but no product but they made it right, Sounds strange but it happened..

Revised review I cancelled my order because Fedex was the problem not Dirty Birds. Fedex was to deliver by 12/3 and did not Then I was told by Fedex they could not find my package so based on their information I cancelled my order. Now Fedex found the package but i already cancelled. This issue was NOT Dirty Birds fault. It was all on misinformation from Fedex.