Great customer service. I ordered the wrong part by mistake. Contacted customer service and they graciously canceled that order. Didn't even ask if I wanted to order a different part. I did however order another part a couple days later. Item showed up quickly.

I’ve never experienced better customer… I’ve never experienced better customer service when buying a firearms part. I bought the dirty bird ambi lower. Alex communicated with me by email very promptly. He let me ship them an HRF concepts RCM (the polymer thing that clamps on the magwell to make it super flared) to ensure fitment was good, which it was. He included the RCM in the box when he shipped out the ambi lower to my FFL. I’ve yet to assemble to lower, but it seems to be very good quality with very nice controls, and I think it’s probably the most slept on lower in the industry.

Good communication The part I ordered wasn't in stock by the time my order was being processed. Jennifer made sure to quickly let me know the situation, and offered alternatives or to be placed first on the list when the next shipment arrived. I didn't have to wonder what was taking my order so long, or make a call and be put on hold for half an hour. I was informed and given options the next day after I placed my order, and that level of communication should be noted.

It took a little promping... It took 2 tries, but I received my order (promptly, once it actually left the store). Requests for ratings came WAY before my order arrived, which was pretty irritating. My second order, the 1st was without issues. I will order from Dirty Bird again, recommend if you aren't in a real hurry to receive.

I ordered an AR15 pistol grip and a set… I ordered an AR15 pistol grip and a set of anti-walk trigger pins. Shipping estimate was Saturday delivery. The parts arrived Thursday, two days early. Ordered last Thursday. Grip and pins arrived in a padded envelope and were in great shape. BRD communicated via email multiple times to keep me informed of the status of my order. The products appear to be quality.