Not sure how I ended up with a box... Not sure how I ended up with a box, a thank you note and plastic cushions but no product but they made it right, Sounds strange but it happened..

Great customer service Great customer service. Actual people respond and care about your satisfaction. It doesn't matter how big the purchase, they will make it right in a rare occasion a resolution is needed. Will do business again!

It took a little promping... It took 2 tries, but I received my order (promptly, once it actually left the store). Requests for ratings came WAY before my order arrived, which was pretty irritating. My second order, the 1st was without issues. I will order from Dirty Bird again, recommend if you aren't in a real hurry to receive.

I’ve never experienced better customer… I’ve never experienced better customer service when buying a firearms part. I bought the dirty bird ambi lower. Alex communicated with me by email very promptly. He let me ship them an HRF concepts RCM (the polymer thing that clamps on the magwell to make it super flared) to ensure fitment was good, which it was. He included the RCM in the box when he shipped out the ambi lower to my FFL. I’ve yet to assemble to lower, but it seems to be very good quality with very nice controls, and I think it’s probably the most slept on lower in the industry.

Great first time gun buying transaction The price of the gun and shipping were very reasonable. My transaction was easy. First time buying a gun online. I do recommend talking to the FFL vendor on your end to find out the cost of transfer though.