I haven’t gotten my order and have… I haven’t gotten my order and have tried contacting y’all in multiple ways.

Experience was great Experience was great, give great details and info on product. Navigate through the website was easy. Made a purchase. Now waiting for product to arrive. So I can give my reviews.

Far better than the reviews imply! I guess sometimes it’s better to read the reviews after. I may have never bought from JLD if I did. My doll is GREAT. The Kenzie doll is exactly what I was looking for. I’m a pretty short guy. She’s basically eye to eye with me standing. I wish she were a little closer to 5’ even. Not sure what these other people have been experiencing but, my communication with support was always timely and super helpful. I even ordered “off the menu”(so to speak) and was accommodated beyond expectations. No reason here to order from a different company for any future purchases. Thank you Rachelle. If I had built my girl 100% custom, she would not have been this good. 👍🏼

Run away The company is a legit company but after receiving a broken doll right out of the box, and after waiting two months on shipping. The company has been extremely unhelpful on getting my issue resolved. The doll was around $3000 and it is unusable, and the company could care less. My recommendation is go shop somewhere else or just set your money on fire and watch it burn.

I made a mistake and was financially eviscerated I made a mistake by not including an option and cancelled my order in less than 24 hours. The doll was at least days away from going into production. I was charged $400.00 (20% of total) for cancelling. $400.00!!! Under no circumstance do business with this company. There are many others with better prices and better superior customer service. I could not be more disappointed.