Far better than the reviews imply! I guess sometimes it’s better to read the reviews after. I may have never bought from JLD if I did. My doll is GREAT. The Kenzie doll is exactly what I was looking for. I’m a pretty short guy. She’s basically eye to eye with me standing. I wish she were a little closer to 5’ even. Not sure what these other people have been experiencing but, my communication with support was always timely and super helpful. I even ordered “off the menu”(so to speak) and was accommodated beyond expectations. No reason here to order from a different company for any future purchases. Thank you Rachelle. If I had built my girl 100% custom, she would not have been this good. 👍🏼

Run away The company is a legit company but after receiving a broken doll right out of the box, and after waiting two months on shipping. The company has been extremely unhelpful on getting my issue resolved. The doll was around $3000 and it is unusable, and the company could care less. My recommendation is go shop somewhere else or just set your money on fire and watch it burn.

The product is pretty heavy but The product is pretty heavy, about 140lbs. Tough getting it into certain positions but once you get it there it's smooth sailing. It stays cold so a good heating blanket is a must, takes about an hour to get to a decent temperature. Orifice heating insert is great and makes the product that much better. I can't really get the doll to stand like it's supposed to, couple of thrusts and the knees start buckling. A good product and the weight actually makes for a good workout so you're in shape when the real thing comes along. More realistic than I thought

Great Customer Support I got all that I ordered and it was shipped pretty quickly, there were massive issues with my local delivery company which caused a lot of delay but the Joy Love Dolls support responded to my emails multiple times very fast and were helpful, assisting me until I got my order.

As described... Shipment was tough because it needed a signature and the box was cheap but remained in tact...different language writing all over it... but product was exactly as advertised. Tougher to use as a 6'2 215 pound kinda tall guy but the thing is awesome lol.