Far better than the reviews imply! I guess sometimes it’s better to read the reviews after. I may have never bought from JLD if I did. My doll is GREAT. The Kenzie doll is exactly what I was looking for. I’m a pretty short guy. She’s basically eye to eye with me standing. I wish she were a little closer to 5’ even. Not sure what these other people have been experiencing but, my communication with support was always timely and super helpful. I even ordered “off the menu”(so to speak) and was accommodated beyond expectations. No reason here to order from a different company for any future purchases. Thank you Rachelle. If I had built my girl 100% custom, she would not have been this good. 👍🏼

very easy to find product,interfaces… very easy to find product,interfaces are very nice

It says order is ready but doesn't it get shipped since 20 days Customer support doesn't reply anymore even though they said they wanna contact the factory. I placed the order on January 3rd, they say the order is ready but it doesn't get shipped, even though 20 days have passed. I don't know if this is just a scam or if there is actually some sort of mistake happening in the factory but when the customer support doesn't even seem to try to help me then I just can't give a good review. I hope they figure out what is going on, they should really work on their customer support and the way they handle things.

As described... Shipment was tough because it needed a signature and the box was cheap but remained in tact...different language writing all over it... but product was exactly as advertised. Tougher to use as a 6'2 215 pound kinda tall guy but the thing is awesome lol.

I made a mistake and was financially eviscerated I made a mistake by not including an option and cancelled my order in less than 24 hours. The doll was at least days away from going into production. I was charged $400.00 (20% of total) for cancelling. $400.00!!! Under no circumstance do business with this company. There are many others with better prices and better superior customer service. I could not be more disappointed.