Incomplete shipping The doll I ordered shipped without the head, and I did not receive any documentation or shipping information for an additional package. A customer service rep did promise to follow-up, but only after I reached out to the company. To date, I still have not received what I paid for. Update: The head arrived several days later. Beyond the expected arrival date, but in good condition. Better communication would have earned 5-stars.

Could put all the groupings on one… Could put all the groupings on one page. Instead of having to keep refreshing the page. Takes way to long to see all the products.

Excellent Service 5/5 Everything was in the time frame that they said it would all take. 1- 3 weeks. In this case it was 3 weeks, however the Doll had a lot of custom options so I could understand the time it took. The Doll arrived exactly as specified and was shipped in a durable box with excellent packaging. The box was highly discreet, even the delivery driver had no idea what it was. I have ordered previously from A different company website and got the doll I ordered with the customizations I specified except she had the wrong skin color. JLD is very professional and makes certain the order is done to your specifications and delivered on time. I recommend JLD over any other website when looking to purchase yourself a companion.

Far better than the reviews imply! I guess sometimes it’s better to read the reviews after. I may have never bought from JLD if I did. My doll is GREAT. The Kenzie doll is exactly what I was looking for. I’m a pretty short guy. She’s basically eye to eye with me standing. I wish she were a little closer to 5’ even. Not sure what these other people have been experiencing but, my communication with support was always timely and super helpful. I even ordered “off the menu”(so to speak) and was accommodated beyond expectations. No reason here to order from a different company for any future purchases. Thank you Rachelle. If I had built my girl 100% custom, she would not have been this good. 👍🏼

I haven’t gotten my order and have… I haven’t gotten my order and have tried contacting y’all in multiple ways.