Carmen made my day when I texted about… Carmen made my day when I texted about warranty, I was given store credit to use for the full cost. Great customer service

Carmen Rocks! Great customer service! Forever customer made! I am a new customer and let me just say the customer service is GREAT! I ordered and amazing product that I love. Did my research and Eden was the only company to carry it. So I went for it, and I am not disappointed. Unfortunately, one of the products arrived damaged, no biggie it happens. I was able to get a replacement (that works wonderfully) very easily! Eden has made a repeat customer out of me! I am very satisfied with my products and the customer service I received from Carmen. She rocks! And let me add the shipping timing is pretty good! I received my package very quickly along with the replacement.

High quality for a great value. And top notch customer service. In an age where you can't get good customer service even if you pay extra, working with Carmen was a refreshing experience. I've been ordering from EdenFantasys irregularly for years. Their products are all quality at an excellent price. I received my last order and it looked like it had been run over. Everything inside was mashed up. I emailed customer service and Carmen replied. She was so sweet! It felt like I was talking to an old friend. She asked some basic questions and quickly began the process to send me a replacement. No teeth pulling required!

Edited my shipping address via text… Edited my shipping address via text message in less than 10 minutes. Sent out my order the day after I placed it and included free gifts. Prompt, kind and quality service.

Carmen went well above and beyond my… Carmen went well above and beyond my expectations. She had my issue resolved in a matter of just a few back and forth emails. She made it seem personable and I appreciate that. Thank you Carmen.