Spectacular Customer Service! First time ever after a few years of ordering from this seller I had an issue with a defective product from this site in a box of otherwise perfectly fine toys. My experience reporting the issue was incredibly easy over text, and was resolved within an hour. They confirmed the product issue was likely an issue on the manufacturers end, did a spectacular job making me feel heard, and offered me the choice between store credit or a replacement- and I was even given an additional bit of store credit for the hassle. Probably my best experience with any customer service team :)

Edited my shipping address via text… Edited my shipping address via text message in less than 10 minutes. Sent out my order the day after I placed it and included free gifts. Prompt, kind and quality service.

Great Customer Care! Within 30 minutes of me submitting a support ticket, Carmen wrote me back. The toy I'd just bought broke during my 3rd use and Carmen immediately offered to ship me a replacement. Excellent and speedy service!

Carmen went well above and beyond my… Carmen went well above and beyond my expectations. She had my issue resolved in a matter of just a few back and forth emails. She made it seem personable and I appreciate that. Thank you Carmen.

☆NØ WORRY ☆NØ WORRY: ALWAYS DISCREET PACKAGING & AWESOME VARIETY FOR BOTH SEXES(FAIR PRICES)~SOMETIMES PRICEY FOR HIGH QUALITY TOYS! AWESOME REAL DEAL STAFF THAT REALLY DOES GO ABOVE & BEYOND TO MAKE SURE THAT W/E THE ISSUE MAY BE THEY CAN MAKE IT RIGHT! ♡♡♡♡♡♡♡ & I must Say, Carmen who helped me with a Replacement; Actually Legitimately Cared had such a Sweet Vibe (she's gotta be H♡TT IRL!) & was Lightning Fast when it came to responding and before I could blink, She had sent me a Tracking # and my replacement item was On The Way!