Spectacular Customer Service! First time ever after a few years of ordering from this seller I had an issue with a defective product from this site in a box of otherwise perfectly fine toys. My experience reporting the issue was incredibly easy over text, and was resolved within an hour. They confirmed the product issue was likely an issue on the manufacturers end, did a spectacular job making me feel heard, and offered me the choice between store credit or a replacement- and I was even given an additional bit of store credit for the hassle. Probably my best experience with any customer service team :)

☆NØ WORRY ☆NØ WORRY: ALWAYS DISCREET PACKAGING & AWESOME VARIETY FOR BOTH SEXES(FAIR PRICES)~SOMETIMES PRICEY FOR HIGH QUALITY TOYS! AWESOME REAL DEAL STAFF THAT REALLY DOES GO ABOVE & BEYOND TO MAKE SURE THAT W/E THE ISSUE MAY BE THEY CAN MAKE IT RIGHT! ♡♡♡♡♡♡♡ & I must Say, Carmen who helped me with a Replacement; Actually Legitimately Cared had such a Sweet Vibe (she's gotta be H♡TT IRL!) & was Lightning Fast when it came to responding and before I could blink, She had sent me a Tracking # and my replacement item was On The Way!

Great customer care and love I had a product issue and reached out to customer service. Carmen got back to me quickly and help me resolve the problem. Carmen was amazing!

Carmen was awesome ❤️ she understood my… Carmen was awesome ❤️ she understood my issue and was very considerate about the situation and helped me resolve the situation. I'm differently going to stay with this store and recommend it to my friends ❤️

Edited my shipping address via text… Edited my shipping address via text message in less than 10 minutes. Sent out my order the day after I placed it and included free gifts. Prompt, kind and quality service.