Every time that I have spoken with… Every time that I have spoken with Carmen she has been so pleasant and easy to talk to her. She is a wonderful representative and I appreciate all of her understanding and help.

I don't have the words to explain what… I don't have the words to explain what a true joy it has been in dealing with Carmon today, I honestly thought that I was stuck AGAIN with a company treating me as a number and a $ sign, I can't explain how informative and concerned, and just the most beautiful human being, and even went beyond herself to help me ,I did and I will for ever be grateful to Mis Carmon and definitely be a long time purchaser, THANK YOU, THANK YOU THANK YOU!!!!!!!!!!!!! 5 stars is not even enough, I'd start at a million!!!!!

Carmen is amazing! Carmen is amazing! I accidentally chose free shipping but I needed my items before my girlfriends birthday. Upgrading the shipping and paying the xtra cost was quick and painless! And Carmen was an absolute delight!

Spectacular Customer Service! First time ever after a few years of ordering from this seller I had an issue with a defective product from this site in a box of otherwise perfectly fine toys. My experience reporting the issue was incredibly easy over text, and was resolved within an hour. They confirmed the product issue was likely an issue on the manufacturers end, did a spectacular job making me feel heard, and offered me the choice between store credit or a replacement- and I was even given an additional bit of store credit for the hassle. Probably my best experience with any customer service team :)

Carmen made my day when I texted about… Carmen made my day when I texted about warranty, I was given store credit to use for the full cost. Great customer service