When my package showed up as returned I… When my package showed up as returned I was disappointed. But Carmen has been a treasure to work with. She is quick to respond to messages. Appreciate her demeanor thru the whole process.

Great Customer Care! Within 30 minutes of me submitting a support ticket, Carmen wrote me back. The toy I'd just bought broke during my 3rd use and Carmen immediately offered to ship me a replacement. Excellent and speedy service!

Spectacular Customer Service! First time ever after a few years of ordering from this seller I had an issue with a defective product from this site in a box of otherwise perfectly fine toys. My experience reporting the issue was incredibly easy over text, and was resolved within an hour. They confirmed the product issue was likely an issue on the manufacturers end, did a spectacular job making me feel heard, and offered me the choice between store credit or a replacement- and I was even given an additional bit of store credit for the hassle. Probably my best experience with any customer service team :)

Carmen was awesome ❤️ she understood my… Carmen was awesome ❤️ she understood my issue and was very considerate about the situation and helped me resolve the situation. I'm differently going to stay with this store and recommend it to my friends ❤️

5 star every issue I have she gets… 5 star every issue I have she gets right on top of it and solves the problem immediately. Great customer service