Fast, Fantastic and they have your back I reached out to see if I could add something into my previous order before it got shipped out, I didn't want to have to pay for shipping again. Jess reached out much faster than I expected, help me walk through what item I needed and helped me waive the shipping fee through check out even when the system was giving us problems. Amazing service!

Bad customer service on faulty product I received a Pro 2 machine which has been faulty assembled, the main machine was broken, as the screws has clearly been forced into the machine, I bought the machine through a local shop, and they have tried to talk with Hismith about it. Hismith claims that I have destroyed the machine, but the screws is not a customer assembly part, the machine has never been used and still have not. Hismith refuses to help with a solution and leave me and the local shop on our own. The local shop is kind enough to find a solution, but I really think it’s a bad customer service from Hismith. In the future I will definitely choose a different company that actually cares about their customers. I cannot say anything about the Quality of the machine as I have not tried it, but first hand experience is not good.

Great product based on a couple of… Great product based on a couple of uses. Price was good for what these normally go for. Wasn't expecting much so it exceeded expectations as a fun, novelty toy. Shipping from overseas took 1 week which was pretty quick. Recommended.

Great Company, Great Products Hismith has created state-of-the-art level machines that surpass anything I've owned before. Their design, engineering, quality and performance leave everyone else who manufactures these type of devices in their wake. Small yet powerful, amazingly quiet, the Hismith machines do not disappoint. Plus their customer service team is responsive and always there to help. I received my machine 5 days after I ordered and it arrived discreetly and securely packaged. Highly recommend these folks. They're top of the line, as are their machines.

Convenient and simple! I just purchased a hismith premium sex machine 3.0 and the store was convenient, offered free shipping, and my favorite thing was the coupons they give you right on the site so you can save money without having to search all over the internet for voucher codes!