Amazing Service Respond immediately and always has a solution. No issues with a delivery: secure, discreet, fast, free. Product was exactly as in the picture + received also a gift! Never had such a great customer service and product experience ever. For that industry, it's very important. We need to keep our hidden life in secret. Those guys definitely do it.

Can’t contact customer service I ordered from this company because of their return policy. I have submitted the form twice and have called both numbers without an answer. I was leery about the product anyways but because of their return policy I went ahead. Edit to reply: on your website verbatim “SATISFACTION We are not happy, until you are! If you are not satisfied just return product during the first 30 days after receiving.” It still doesn't answer as to why I couldn’t contact customer from either phone number or get a reply from the email address posted.

All items I have received using… All items I have received using sextoyzone have been in good order and also in the condition they described. They have also arrived in a timely matter.

Don't Even Bother Ordering from this site I placed an order and then they CANCELLED IT Claiming that due to some agreement between and their supplier for the item I ordered, they can ONLY SHIP FedEx. I can't Get FedEx, there should be NO SUCH RULE ALLOWED. FedEx DOES NOT Provide service to the Entire USA

Ripped off! Do NOT buy from them! Customer service is unresponsive! I ordered several items from this store. I was excited because their products were slightly less expensive than other sites. One of the products wasn't comfortable to use, and since they have a satisfaction guarantee, I contacted them. They were prompt in replying and asked if there was another product similar that I'd like to try. I chose something, paid for the difference (new product was $5 more) as well as their "restocking fee" which was an additional $13. The original product was around $84. They sent it out without requiring me to return the first product, which was nice of them. However, when the new product came, it did not work at all. I contacted them and they said that the only thing to do was to return both products for a refund and that they would contact me again soon with an RMA number so I could return it. They never got back to me. I sent several emails on the email chain about it, and never got a response. I filed a dispute with paypal, and the seller agreed to a refund the larger amount if I showed documentation of return receipt. Which they never provided to begin with. Paypal closed the case early, and I cannot appeal the $84. The seller agreed to refund the second amount ($19) if I sent back the products and paid shipping. It's absolutely not worth trying to get that small amount back. I've asked them once more by email to send an RMA so I can return to get a refund. I don't have faith that they are going to reply. Why would they promise to send an RMA and address to send the products back if they had no intention of actually fulfilling their satisfaction guarantee?