9/10 would buy again 9/10 would buy again The rating gets 5 stars over 4 for the reasons that the company really does take pride in their work and to take care of the customer, I feel thats actually one of the most important pieces. You get emails updating you on the status, unfortunately a hiccup ended on my part where the doll was shipped but no tracking number was sent, and later receiving an email to review it. How am I supposed to review whst I dont own yet? I contacted support and sure enough not even 24 hours later a response was sent with a tracking number. THAT'S how you win customers, keep up the great support! The doll itself looked great when it arrived, came carefully packaged, bundled up and super safe for shipping, arrived about 3 weeks after purchase, especially during Christmas. The doll is heavy, so it ruins a few positions I honestly prefer, but thats minute compared to the positives. Good job True Touch!

Very quick I received my doll in… Very quick I received my doll in excellent condition and it was packaged really well I'm very happy with True Touch Doll she's so realistic

Too bad I even have to give a star I ordered a doll on May 18 2020 and cancelled my order literally 2 hours after I jumped the gun, realizing I wasn't making the same money as pre-pandemic. They got back to me a couple of days later saying they would cancel but would charge me a restock fee since THEY read the email late. Policy doesn't say the customer will be charged because of a company delay in response time. BUT THAT'S NOT THE WORST OF IT! They asked me to confirm cancellation and I did, but they never updated that info on their system, so Klarna is now wanting payments for my cancelled $1440 purchase. I've contacted TTD numerous times through email and their website with no responses, and Klarna is giving me deadlines. I had to convince Klarna to give them a try so they could see I wasn't trying to screw them. They have not replied to me or to Klarna. Their website SAYS MY ORDER IS FULFILLED! It doesn't reflect their email where they say they will pause so I can confirm cancellation and doesn't acknowledge said cancellation. It's really messed up and I don't recommend anyone order from this company. October is coming and I'm still dealing with this. Totally taking advantage of lonely people during this pandemic.

Never received, no contact from company Placed a order all the way back, January 19th 2021, still haven't received it yet. That wouldn't be too bad if not for the fact that for nearly the ENTIRE two month period they have not responded to a single email I have sent them, both via my personal email as well as their own in house system on their website. Discovered via their website that they no longer are taking phone calls. Oh, and as of about two weeks ago, their website is no longer there. More specifically it asks for a password to access it and when I try to access from using the link I received when I place my order, it says something a out their payment service trial period had ended. I am 99% this is a scam and if it is not then the company has gone under.

Poor service & I'm still dealing with issues! Have been and still trying to resolve mulyiple issues with my order! Gave them some time to rectify because of the covid-19 pandemic; very slow to respond to e-mails(sometimes you have to send a few to get a response). Tried calling and it goes to voicemail(still have not heard from them via phone!) Was promised on 2 seperate occasions that they would send a "we're sorry" package/item; have yet to receive either one and that was weeks ago!