Very quick I received my doll in… Very quick I received my doll in excellent condition and it was packaged really well I'm very happy with True Touch Doll she's so realistic

Second doll I have purchased from them… Second doll I have purchased from them that has a strong odor apparently coming from the old silicon that was first used years ago, their dolls are not made with the new TPE odorless silicon. Also poorly assembled as you can see the seams where they glue it together, my other dolls from another company don't have any seams/lines anywhere on the body and they don't smell like decomposing plastic but True Touch dolls do. I won't be purchasing anything from them again.

9/10 would buy again 9/10 would buy again The rating gets 5 stars over 4 for the reasons that the company really does take pride in their work and to take care of the customer, I feel thats actually one of the most important pieces. You get emails updating you on the status, unfortunately a hiccup ended on my part where the doll was shipped but no tracking number was sent, and later receiving an email to review it. How am I supposed to review whst I dont own yet? I contacted support and sure enough not even 24 hours later a response was sent with a tracking number. THAT'S how you win customers, keep up the great support! The doll itself looked great when it arrived, came carefully packaged, bundled up and super safe for shipping, arrived about 3 weeks after purchase, especially during Christmas. The doll is heavy, so it ruins a few positions I honestly prefer, but thats minute compared to the positives. Good job True Touch!

my shipment did not clear customs… Customer service was great and assisted when My shipment did not clear US customs. They canceled the order refunded me for payment within an hour of the request. Awesome customer service

The doll I purchased was everything I… The doll I purchased was everything I hoped it would be. I'm not disappointed with it in the least bit. However, the price I paid was considerably more than if I'd bought it from a different seller as I did see the exact same doll for much, much less somewhere else.