Ordered on April 29th and still… Ordered on April 29th and still nothing. I sent out multiple emails and voice mails and still no response. I can tell they really do not care about their customers by the lack of support and customer service. I understand COVID going on and all but not providing any updates or feedback at all makes me think they just don't care. Wish I could get a refund based on how long this has gone on. True touch dolls truly does not care about their customers. That's the truth and being True.

Too bad I even have to give a star I ordered a doll on May 18 2020 and cancelled my order literally 2 hours after I jumped the gun, realizing I wasn't making the same money as pre-pandemic. They got back to me a couple of days later saying they would cancel but would charge me a restock fee since THEY read the email late. Policy doesn't say the customer will be charged because of a company delay in response time. BUT THAT'S NOT THE WORST OF IT! They asked me to confirm cancellation and I did, but they never updated that info on their system, so Klarna is now wanting payments for my cancelled $1440 purchase. I've contacted TTD numerous times through email and their website with no responses, and Klarna is giving me deadlines. I had to convince Klarna to give them a try so they could see I wasn't trying to screw them. They have not replied to me or to Klarna. Their website SAYS MY ORDER IS FULFILLED! It doesn't reflect their email where they say they will pause so I can confirm cancellation and doesn't acknowledge said cancellation. It's really messed up and I don't recommend anyone order from this company. October is coming and I'm still dealing with this. Totally taking advantage of lonely people during this pandemic.

everything its falling apart everything its falling apart, already has holes on the hands trough the silicone on the knees, really hard to move her to do any potions, Very disappointed!!!!!

Pretty good, not perfect, but close. Would buy again. Product quality is great. Customer service is good. Accessories could be improved, but easy enough to upgrade them myself. Would buy again

I have left two emails asking where's my order??? I have left two emails asking where my order is and there has been no response. To date, I have never received the solvent and if this is not rectified in the near future, will be pursuing a dispute with my bank to get my money back. Please advise ASAP...