Order placed October 5 Order placed October 5 , review posted December 20 used Karla to finance. Cannot reach True Tough through email, text, or voice mail since. Klarna has been all over me with email threats, and again no customer support and after finally speaking with a human was told they would investigate from there side only after I provided proof I did attempt contact, then more letters and emails as if I did not speak to anyone,SO and then there is that. Actually turned it over to my attorney. No one would listen. Proceed at your own peril. MERRY CHRISTMAS

9/10 would buy again 9/10 would buy again The rating gets 5 stars over 4 for the reasons that the company really does take pride in their work and to take care of the customer, I feel thats actually one of the most important pieces. You get emails updating you on the status, unfortunately a hiccup ended on my part where the doll was shipped but no tracking number was sent, and later receiving an email to review it. How am I supposed to review whst I dont own yet? I contacted support and sure enough not even 24 hours later a response was sent with a tracking number. THAT'S how you win customers, keep up the great support! The doll itself looked great when it arrived, came carefully packaged, bundled up and super safe for shipping, arrived about 3 weeks after purchase, especially during Christmas. The doll is heavy, so it ruins a few positions I honestly prefer, but thats minute compared to the positives. Good job True Touch!

Purchased two dolls. Came just as perfect as I imagined. Purchased two dolls. Came just as perfect as I imagined. Glad I went with this company. No issues, dolls came exactly as pictured. Shipping took longer than expected due to coronavirus but they emailed letting me know what was going on and kept me informed on my order throughout... got a little unsure at times because of the tracking number statuses but package showed up while it still said it was waiting to be picked up. these guys knew more than fedex could tell me. Well worth the wait. Anna and Angelina dolls are highly recommended :) excellent quarantine pickup... love them!

Would definitely recommend this… Would definitely recommend this company. Purchases of this nature can be sketchy. But right from the start there were no surprises. I had a few questions. All my emails were answered the same day if not within the hour. 3 weeks exactly from my order day my doll showed up. Packed perfectly for he trip from China. Literally 1/2 way around the world. She was every bit as pretty as the pictures on the site. One recommendation, check Utube for care and maintenance. Lots of good vids. there for this type of thing. I think you’ll be happy ordering from this company. Also the prices are very reasonable. Enjoy.....B.

Poor service & I'm still dealing with issues! Have been and still trying to resolve mulyiple issues with my order! Gave them some time to rectify because of the covid-19 pandemic; very slow to respond to e-mails(sometimes you have to send a few to get a response). Tried calling and it goes to voicemail(still have not heard from them via phone!) Was promised on 2 seperate occasions that they would send a "we're sorry" package/item; have yet to receive either one and that was weeks ago!