9/10 would buy again 9/10 would buy again The rating gets 5 stars over 4 for the reasons that the company really does take pride in their work and to take care of the customer, I feel thats actually one of the most important pieces. You get emails updating you on the status, unfortunately a hiccup ended on my part where the doll was shipped but no tracking number was sent, and later receiving an email to review it. How am I supposed to review whst I dont own yet? I contacted support and sure enough not even 24 hours later a response was sent with a tracking number. THAT'S how you win customers, keep up the great support! The doll itself looked great when it arrived, came carefully packaged, bundled up and super safe for shipping, arrived about 3 weeks after purchase, especially during Christmas. The doll is heavy, so it ruins a few positions I honestly prefer, but thats minute compared to the positives. Good job True Touch!

The doll I purchased was everything I… The doll I purchased was everything I hoped it would be. I'm not disappointed with it in the least bit. However, the price I paid was considerably more than if I'd bought it from a different seller as I did see the exact same doll for much, much less somewhere else.

Horrible Horrible! Never delivered and no tracking number provided. Fake a** store. Thank god, PayPal refunded be back my full amount.

Order placed October 5 Order placed October 5 , review posted December 20 used Karla to finance. Cannot reach True Tough through email, text, or voice mail since. Klarna has been all over me with email threats, and again no customer support and after finally speaking with a human was told they would investigate from there side only after I provided proof I did attempt contact, then more letters and emails as if I did not speak to anyone,SO and then there is that. Actually turned it over to my attorney. No one would listen. Proceed at your own peril. MERRY CHRISTMAS

Pretty good, not perfect, but close. Would buy again. Product quality is great. Customer service is good. Accessories could be improved, but easy enough to upgrade them myself. Would buy again