ANS GEAR TERRIBLE CUSTOMER SERVICE !!!!! Called ANS gear explained to them that FedEx is incompetent delivery company and to drop it off at local Mail box company. The mail company excepts FedEx delivery and are great to work with. ANS gear didn’t follow up by calling FedEx to drop of at local mail company. I called ANS gear after FedEx first failed attempt and asked why they didn’t set it up with local drop off company. ANS gear didn’t care and will not shop with them again. ANS GEAR ALL AROUND TERRIBLE CUSTOMER SERVICE !!!!!!!!!

Terrible customer service Terrible customer service. They make the customer pay return shipping for faulty products they sell. Then they make you feel like its your own obscure personal preference that is the problem, not the product. Buyer beware.

Sent us defective gear Sent us defective gear. Got the RMA from th assuring me we would get a full refund. They ended up charginge a restocking fee to return totally defective equipment. Having to file a complaint against them to get the rest of my money. The paintball arenas in our area all warned us to avoid them due to this practice of theirs. Save yourself a headache and buy from someone else.

The BEST possible online Paint Shop I have never had a bad experience with this company. I would say the only downside to their website is their size charts, everything fits big so order small. Besides that they are the best paintball store you can find. An insane amount of products and options, so many things to customize my gear set. I have had many dealings with customer service regarding gun leaks, product defects, improper sizing, etc. they are always communicative and helpful. Most recently, I bought a marker OCT 2021, I ended up getting out to the field in mid JAN and there was a leak in the marker. I reached out to ANS customer service and they sent me a shipping label to get it to their shop, within a few days I received an email detailing the issues with the marker and what was corrected. They shot some paint through it, and are sending it back my direction and I’ll have it in a little under a week. For free. Not a dime out of my pocket besides the $8 for shipping to them.

Ordered 2 online packages on the 28th… Ordered 2 online packages on the 28th of April , still have not arrived , I’ll be sending them back for a refund if they ever arrive and I’m going to update this review when I get my answer and post the screenshots so everyone can see that this company is a joke and they do not care they do not help with these situations. They just want you’re money and when they get it you are irrelevant 💯 screenshots coming