Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

Don’t spend your money unless you like throwing money away and being ignored when receiving faulty items! Initial enquiry response good (they want your money) After receiving product - quickshot launch, the item was faulty out of the box, £140 item not working out of the box is just incredibly bad, first response from company was generic. I sent email with video evidence as requested to prove item was faulty. Since then I have sent 9 or more emails to request a refund and that I will ship item back, no response. Truly shocking! Hence the poor review, if I could leave a zero score I would. Very poor service and would advise people to not buy anything from fleshlight directly. Unless you like throwing money away.

Defective product, noexistent customer service I have purchased many Fleshlights. However recently quality has declined significantly and 2 of the 3 Fleshlight sleeves I ordered came defective. I took pictures after turning the sleeves inside out to show the defect. The customer service person was rude and denied they were defective. Very poor, dishonest customer service. I'll have to have Visa refund me since the company refuses to honor their own defective product policy

Meh! Mediocre product made of questionable materials at a high price simply due to the name. It's not the worst in the world, but you can get better products made form actual platinum cured silicone elsewhere. Your body will thank you.

Horrible company Horrible company. Horrible customer service. Never received my order. Company claims that USPS delivered my package to my mailbox. How can a four pound package filled with sex toys fit inside a small mail slot? I emailed, no response. I called, no response. I wasted $150 bucks on these scammers.