Disgruntled customer Been a customer for few years, never had an issue until recently. The customer service jerk was not helpful. Ordered the lube and the texture and consistency was wayyyy off from its original consistency. It just doesnt spread with their products like its supposed to now which makes it not work well and they only offered a 10% discount next time i shop like! You lost a customer, good job

Meh! Mediocre product made of questionable materials at a high price simply due to the name. It's not the worst in the world, but you can get better products made form actual platinum cured silicone elsewhere. Your body will thank you.

Overall, pretty good. The product is great and certainly feels as one would expect, ( pretty close to the real thing in some respects). The problem is everything before and after the self pleasing. It's big and clunky and you have to clean it meticulously after use and prepare it before use and the last thing you want after a nice self pleasuring session is to then go clean something. The sensation is certainly better than your hand, but the hand is still the gold standard whereas when you have the time and can really do the prep the flesh light is a sometimes thing.

Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

High quality products and helpful customer service Very helpful company and great products. I have been single for quite some time and in my late 20s became familiar with the company’s products. Every time I have needed customer support (ie when my bank thought it was fraud) they were available on phone and nothing embarrassing about the call. Otherwise they have high quality products that I think can bring a huge amount of quality to a dudes life. I own 6 Fleshlights and two mounts as well as the universal launch which is a plug in striker. I ended up buying a second one to make it more convenient for me, so I have one plugged in on my couch and the other at my desk. All products I’ve bought from these guys are high quality and shipping has been discreet, the only thing would be if you know what ILF LLC is, as that is the return address.