Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

Defective products, refusing to refund They sent me products with manufacturing defects, hair in the packaging etc. The customer service staff has the intellectual ability of a subway sandwich, gives misleading instructions and is not interested in customer satisfaction. They tried to keep the returned products and my money. Chargeback with credit card company is sadly the only way to reach a resolution.

Here is a company that cares nothing… Here is a company that cares nothing for its customers. It doesn't matter how many times you write them asking for sales help. They will never respond. Secondly, this company cares nothing about men with larger than average sized 'units'. I have written them a couple of times because I have bought 3 Fleshlights and all of them are too small and uncomfortable to use. I asked them what was the largest inside diameter mens toy that they have, and I never got a reply. Waited a couple of weeks, then sent another one. No, their email isn't in junk or spam, they just refuse to help. It is worth mentioning that there is an untapped market in the mens sex toy category. Guys like me with a 6.5 inch diameter 'unit' are left out in the cold because most sex toys are made for the average man. But if you look online about this problem, you can guess there are probably millions of us that are frustrated with this. It's really sad when a company doesn't listen to you, and can't even reply to a single pre-sales inquiry. Disheartening.

Don't waste your money Don't waste your money. I can assure you, your hand and even a sock are much better than this useless product. Also, they don't take returns or issue refunds, so once you've discovered how inadequate this product is, you're stuck with it. Well, I guess the case could make for an interesting vase. I purchased the Turbo Thrust, copper, and found it offered little to no special feeling.

ITEM NEVER ARRIVED EVEN AFTER 19 DAYS Absolute rip-off company! Item ordered and hasnet arrived 19 days later. Lost in shipping. They will not refund or re-ship saying it now takes 3-4 weeks to Hawaii. That means these itiots put my package on a ship to HawaII. tHEY CHARGED ME 16 DOLLARS FOR THE SLOWEST SHIPPING SERVICE AVAILABEL. usps priority mail would have been 13.90! I will never order from them again. WARNING do not get ripped off by these guys. iTEM TRACKING NUMBER DISAPPEARED 9 DAYS AGO.