High quality products and helpful customer service Very helpful company and great products. I have been single for quite some time and in my late 20s became familiar with the company’s products. Every time I have needed customer support (ie when my bank thought it was fraud) they were available on phone and nothing embarrassing about the call. Otherwise they have high quality products that I think can bring a huge amount of quality to a dudes life. I own 6 Fleshlights and two mounts as well as the universal launch which is a plug in striker. I ended up buying a second one to make it more convenient for me, so I have one plugged in on my couch and the other at my desk. All products I’ve bought from these guys are high quality and shipping has been discreet, the only thing would be if you know what ILF LLC is, as that is the return address.

They frequently send you defective products, but don't always replace them Over the past year I have ordered 6 items from Fleshlight, 3 sleeves, 2 cases, and a drying unit. one of the cases and two of the sleeves were defective. This quality control is absolutely terrible and to top it all off, they only replaced one of the cases and a single sleeve. The last sleeve has significant deformations in the internal texture at the points that people like enough to purchase/recommend the sleeve. Upon sending them images of the internal texture being misshapen and significantly deformed at the exact points that I bought that very sleeve for they tried to claim that "The injection molding process sometimes has bubbles" or some corporate bs instead of just admitting that their product is defective and their quality control is crap. Amazing how they are willing to lost a $1000+ dollar customer over one replacement item.

Here is a company that cares nothing… Here is a company that cares nothing for its customers. It doesn't matter how many times you write them asking for sales help. They will never respond. Secondly, this company cares nothing about men with larger than average sized 'units'. I have written them a couple of times because I have bought 3 Fleshlights and all of them are too small and uncomfortable to use. I asked them what was the largest inside diameter mens toy that they have, and I never got a reply. Waited a couple of weeks, then sent another one. No, their email isn't in junk or spam, they just refuse to help. It is worth mentioning that there is an untapped market in the mens sex toy category. Guys like me with a 6.5 inch diameter 'unit' are left out in the cold because most sex toys are made for the average man. But if you look online about this problem, you can guess there are probably millions of us that are frustrated with this. It's really sad when a company doesn't listen to you, and can't even reply to a single pre-sales inquiry. Disheartening.

Disgruntled customer Been a customer for few years, never had an issue until recently. The customer service jerk was not helpful. Ordered the lube and the texture and consistency was wayyyy off from its original consistency. It just doesnt spread with their products like its supposed to now which makes it not work well and they only offered a 10% discount next time i shop like! You lost a customer, good job

Defective products, refusing to refund They sent me products with manufacturing defects, hair in the packaging etc. The customer service staff has the intellectual ability of a subway sandwich, gives misleading instructions and is not interested in customer satisfaction. They tried to keep the returned products and my money. Chargeback with credit card company is sadly the only way to reach a resolution.