Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

occasionaly Well I purchased the Stamina Fleshlight along with the vibrating cockring. I really love the cockring however the vibro it uses seem to drain batteries super fast and also is quite finicky (doesn't even use the button just twist and it's on.) and the flestlight has a not so stable setup in which the sleeve sing in and goes crooked in which the plastic can scrape up your penis unless adjusted (which in the heat of the moment is quite a pain). so if I could go back I would just buy the cockring with additional vibros.

ITEM NEVER ARRIVED EVEN AFTER 19 DAYS Absolute rip-off company! Item ordered and hasnet arrived 19 days later. Lost in shipping. They will not refund or re-ship saying it now takes 3-4 weeks to Hawaii. That means these itiots put my package on a ship to HawaII. tHEY CHARGED ME 16 DOLLARS FOR THE SLOWEST SHIPPING SERVICE AVAILABEL. usps priority mail would have been 13.90! I will never order from them again. WARNING do not get ripped off by these guys. iTEM TRACKING NUMBER DISAPPEARED 9 DAYS AGO.

They frequently send you defective products, but don't always replace them Over the past year I have ordered 6 items from Fleshlight, 3 sleeves, 2 cases, and a drying unit. one of the cases and two of the sleeves were defective. This quality control is absolutely terrible and to top it all off, they only replaced one of the cases and a single sleeve. The last sleeve has significant deformations in the internal texture at the points that people like enough to purchase/recommend the sleeve. Upon sending them images of the internal texture being misshapen and significantly deformed at the exact points that I bought that very sleeve for they tried to claim that "The injection molding process sometimes has bubbles" or some corporate bs instead of just admitting that their product is defective and their quality control is crap. Amazing how they are willing to lost a $1000+ dollar customer over one replacement item.

Here is a company that cares nothing… Here is a company that cares nothing for its customers. It doesn't matter how many times you write them asking for sales help. They will never respond. Secondly, this company cares nothing about men with larger than average sized 'units'. I have written them a couple of times because I have bought 3 Fleshlights and all of them are too small and uncomfortable to use. I asked them what was the largest inside diameter mens toy that they have, and I never got a reply. Waited a couple of weeks, then sent another one. No, their email isn't in junk or spam, they just refuse to help. It is worth mentioning that there is an untapped market in the mens sex toy category. Guys like me with a 6.5 inch diameter 'unit' are left out in the cold because most sex toys are made for the average man. But if you look online about this problem, you can guess there are probably millions of us that are frustrated with this. It's really sad when a company doesn't listen to you, and can't even reply to a single pre-sales inquiry. Disheartening.