Disgruntled customer Been a customer for few years, never had an issue until recently. The customer service jerk was not helpful. Ordered the lube and the texture and consistency was wayyyy off from its original consistency. It just doesnt spread with their products like its supposed to now which makes it not work well and they only offered a 10% discount next time i shop like! You lost a customer, good job

High quality products and helpful customer service Very helpful company and great products. I have been single for quite some time and in my late 20s became familiar with the company’s products. Every time I have needed customer support (ie when my bank thought it was fraud) they were available on phone and nothing embarrassing about the call. Otherwise they have high quality products that I think can bring a huge amount of quality to a dudes life. I own 6 Fleshlights and two mounts as well as the universal launch which is a plug in striker. I ended up buying a second one to make it more convenient for me, so I have one plugged in on my couch and the other at my desk. All products I’ve bought from these guys are high quality and shipping has been discreet, the only thing would be if you know what ILF LLC is, as that is the return address.

Defective products, refusing to refund They sent me products with manufacturing defects, hair in the packaging etc. The customer service staff has the intellectual ability of a subway sandwich, gives misleading instructions and is not interested in customer satisfaction. They tried to keep the returned products and my money. Chargeback with credit card company is sadly the only way to reach a resolution.

Horrible company Horrible company. Horrible customer service. Never received my order. Company claims that USPS delivered my package to my mailbox. How can a four pound package filled with sex toys fit inside a small mail slot? I emailed, no response. I called, no response. I wasted $150 bucks on these scammers.

Overall, pretty good. The product is great and certainly feels as one would expect, ( pretty close to the real thing in some respects). The problem is everything before and after the self pleasing. It's big and clunky and you have to clean it meticulously after use and prepare it before use and the last thing you want after a nice self pleasuring session is to then go clean something. The sensation is certainly better than your hand, but the hand is still the gold standard whereas when you have the time and can really do the prep the flesh light is a sometimes thing.