High quality products and helpful customer service Very helpful company and great products. I have been single for quite some time and in my late 20s became familiar with the company’s products. Every time I have needed customer support (ie when my bank thought it was fraud) they were available on phone and nothing embarrassing about the call. Otherwise they have high quality products that I think can bring a huge amount of quality to a dudes life. I own 6 Fleshlights and two mounts as well as the universal launch which is a plug in striker. I ended up buying a second one to make it more convenient for me, so I have one plugged in on my couch and the other at my desk. All products I’ve bought from these guys are high quality and shipping has been discreet, the only thing would be if you know what ILF LLC is, as that is the return address.

Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

The promo mails is false The promo mails is click bait, they do not complie with what they promote and example "Get a FREE Fleshlight mystery sleeve with minimum purchase!" my purchace was 80 euro, slightly above minimum, but when contact whith company, minimum is 150 euro that was not stated in promo

They frequently send you defective products, but don't always replace them Over the past year I have ordered 6 items from Fleshlight, 3 sleeves, 2 cases, and a drying unit. one of the cases and two of the sleeves were defective. This quality control is absolutely terrible and to top it all off, they only replaced one of the cases and a single sleeve. The last sleeve has significant deformations in the internal texture at the points that people like enough to purchase/recommend the sleeve. Upon sending them images of the internal texture being misshapen and significantly deformed at the exact points that I bought that very sleeve for they tried to claim that "The injection molding process sometimes has bubbles" or some corporate bs instead of just admitting that their product is defective and their quality control is crap. Amazing how they are willing to lost a $1000+ dollar customer over one replacement item.

Disgruntled customer Been a customer for few years, never had an issue until recently. The customer service jerk was not helpful. Ordered the lube and the texture and consistency was wayyyy off from its original consistency. It just doesnt spread with their products like its supposed to now which makes it not work well and they only offered a 10% discount next time i shop like! You lost a customer, good job