Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

The flashlight pink that I purchased is… The flashlight pink that I purchased is like a brick in weight...these products are made to suit the 10% of men with well above endowment average size...I purchased a $20 similar product and found it a lot more pleasurable...fleshlight do make a pilot range that is better suit to average sizes, tho it dose not have female like entries, not a turn on.

Quality products, easy to use and bring so much pleasure I purchased two Fleshlight products modeled after BelAmi boys - a Kevin Warhol dildo and a Kris Evans fleshjack (arse). Yeah, I know, most of you would have done it vice versa but cut me some slack here, I am just a novice at bottoming so Kris' tool would have been too big. Anyway, both of those items are easy to use, easy to clean, very realistic and bring a ton of pleasure. They are definitely worth the price and although I haven't used them very long they seem very durable. So, I can recommend these products to everyone and commend Fleshlight for the excellent job they have done.

Defective products, refusing to refund They sent me products with manufacturing defects, hair in the packaging etc. The customer service staff has the intellectual ability of a subway sandwich, gives misleading instructions and is not interested in customer satisfaction. They tried to keep the returned products and my money. Chargeback with credit card company is sadly the only way to reach a resolution.

They frequently send you defective products, but don't always replace them Over the past year I have ordered 6 items from Fleshlight, 3 sleeves, 2 cases, and a drying unit. one of the cases and two of the sleeves were defective. This quality control is absolutely terrible and to top it all off, they only replaced one of the cases and a single sleeve. The last sleeve has significant deformations in the internal texture at the points that people like enough to purchase/recommend the sleeve. Upon sending them images of the internal texture being misshapen and significantly deformed at the exact points that I bought that very sleeve for they tried to claim that "The injection molding process sometimes has bubbles" or some corporate bs instead of just admitting that their product is defective and their quality control is crap. Amazing how they are willing to lost a $1000+ dollar customer over one replacement item.