Defective products, refusing to refund They sent me products with manufacturing defects, hair in the packaging etc. The customer service staff has the intellectual ability of a subway sandwich, gives misleading instructions and is not interested in customer satisfaction. They tried to keep the returned products and my money. Chargeback with credit card company is sadly the only way to reach a resolution.

They frequently send you defective products, but don't always replace them Over the past year I have ordered 6 items from Fleshlight, 3 sleeves, 2 cases, and a drying unit. one of the cases and two of the sleeves were defective. This quality control is absolutely terrible and to top it all off, they only replaced one of the cases and a single sleeve. The last sleeve has significant deformations in the internal texture at the points that people like enough to purchase/recommend the sleeve. Upon sending them images of the internal texture being misshapen and significantly deformed at the exact points that I bought that very sleeve for they tried to claim that "The injection molding process sometimes has bubbles" or some corporate bs instead of just admitting that their product is defective and their quality control is crap. Amazing how they are willing to lost a $1000+ dollar customer over one replacement item.

Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

The promo mails is false The promo mails is click bait, they do not complie with what they promote and example "Get a FREE Fleshlight mystery sleeve with minimum purchase!" my purchace was 80 euro, slightly above minimum, but when contact whith company, minimum is 150 euro that was not stated in promo

Don't waste your money Don't waste your money. I can assure you, your hand and even a sock are much better than this useless product. Also, they don't take returns or issue refunds, so once you've discovered how inadequate this product is, you're stuck with it. Well, I guess the case could make for an interesting vase. I purchased the Turbo Thrust, copper, and found it offered little to no special feeling.