Defective product, noexistent customer service I have purchased many Fleshlights. However recently quality has declined significantly and 2 of the 3 Fleshlight sleeves I ordered came defective. I took pictures after turning the sleeves inside out to show the defect. The customer service person was rude and denied they were defective. Very poor, dishonest customer service. I'll have to have Visa refund me since the company refuses to honor their own defective product policy

High quality products and helpful customer service Very helpful company and great products. I have been single for quite some time and in my late 20s became familiar with the company’s products. Every time I have needed customer support (ie when my bank thought it was fraud) they were available on phone and nothing embarrassing about the call. Otherwise they have high quality products that I think can bring a huge amount of quality to a dudes life. I own 6 Fleshlights and two mounts as well as the universal launch which is a plug in striker. I ended up buying a second one to make it more convenient for me, so I have one plugged in on my couch and the other at my desk. All products I’ve bought from these guys are high quality and shipping has been discreet, the only thing would be if you know what ILF LLC is, as that is the return address.

Don’t spend your money unless you like throwing money away and being ignored when receiving faulty items! Initial enquiry response good (they want your money) After receiving product - quickshot launch, the item was faulty out of the box, £140 item not working out of the box is just incredibly bad, first response from company was generic. I sent email with video evidence as requested to prove item was faulty. Since then I have sent 9 or more emails to request a refund and that I will ship item back, no response. Truly shocking! Hence the poor review, if I could leave a zero score I would. Very poor service and would advise people to not buy anything from fleshlight directly. Unless you like throwing money away.

Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

Quality products, easy to use and bring so much pleasure I purchased two Fleshlight products modeled after BelAmi boys - a Kevin Warhol dildo and a Kris Evans fleshjack (arse). Yeah, I know, most of you would have done it vice versa but cut me some slack here, I am just a novice at bottoming so Kris' tool would have been too big. Anyway, both of those items are easy to use, easy to clean, very realistic and bring a ton of pleasure. They are definitely worth the price and although I haven't used them very long they seem very durable. So, I can recommend these products to everyone and commend Fleshlight for the excellent job they have done.