Here is a company that cares nothing… Here is a company that cares nothing for its customers. It doesn't matter how many times you write them asking for sales help. They will never respond. Secondly, this company cares nothing about men with larger than average sized 'units'. I have written them a couple of times because I have bought 3 Fleshlights and all of them are too small and uncomfortable to use. I asked them what was the largest inside diameter mens toy that they have, and I never got a reply. Waited a couple of weeks, then sent another one. No, their email isn't in junk or spam, they just refuse to help. It is worth mentioning that there is an untapped market in the mens sex toy category. Guys like me with a 6.5 inch diameter 'unit' are left out in the cold because most sex toys are made for the average man. But if you look online about this problem, you can guess there are probably millions of us that are frustrated with this. It's really sad when a company doesn't listen to you, and can't even reply to a single pre-sales inquiry. Disheartening.

Quality products, easy to use and bring so much pleasure I purchased two Fleshlight products modeled after BelAmi boys - a Kevin Warhol dildo and a Kris Evans fleshjack (arse). Yeah, I know, most of you would have done it vice versa but cut me some slack here, I am just a novice at bottoming so Kris' tool would have been too big. Anyway, both of those items are easy to use, easy to clean, very realistic and bring a ton of pleasure. They are definitely worth the price and although I haven't used them very long they seem very durable. So, I can recommend these products to everyone and commend Fleshlight for the excellent job they have done.

Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

High quality products and helpful customer service Very helpful company and great products. I have been single for quite some time and in my late 20s became familiar with the company’s products. Every time I have needed customer support (ie when my bank thought it was fraud) they were available on phone and nothing embarrassing about the call. Otherwise they have high quality products that I think can bring a huge amount of quality to a dudes life. I own 6 Fleshlights and two mounts as well as the universal launch which is a plug in striker. I ended up buying a second one to make it more convenient for me, so I have one plugged in on my couch and the other at my desk. All products I’ve bought from these guys are high quality and shipping has been discreet, the only thing would be if you know what ILF LLC is, as that is the return address.

Don’t spend your money unless you like throwing money away and being ignored when receiving faulty items! Initial enquiry response good (they want your money) After receiving product - quickshot launch, the item was faulty out of the box, £140 item not working out of the box is just incredibly bad, first response from company was generic. I sent email with video evidence as requested to prove item was faulty. Since then I have sent 9 or more emails to request a refund and that I will ship item back, no response. Truly shocking! Hence the poor review, if I could leave a zero score I would. Very poor service and would advise people to not buy anything from fleshlight directly. Unless you like throwing money away.