Disgruntled customer Been a customer for few years, never had an issue until recently. The customer service jerk was not helpful. Ordered the lube and the texture and consistency was wayyyy off from its original consistency. It just doesnt spread with their products like its supposed to now which makes it not work well and they only offered a 10% discount next time i shop like! You lost a customer, good job

Almost 3 weeks and customer service won’t answer. I ordered a Riley Reid quick shot on Oct 18 and I am now at November 5th and my order hasn’t been processed, customer service doesn’t answer their phones and do not reply to their emails. It is the worst experience I have ever had with any company. There is no way to cancel the order or anything. I’m gonna have to report fraud to my bank or something!

Defective product, noexistent customer service I have purchased many Fleshlights. However recently quality has declined significantly and 2 of the 3 Fleshlight sleeves I ordered came defective. I took pictures after turning the sleeves inside out to show the defect. The customer service person was rude and denied they were defective. Very poor, dishonest customer service. I'll have to have Visa refund me since the company refuses to honor their own defective product policy

Customer service is horrible. They have a good product. But that doesn't excuse the horrible customer service. Approach their customer service staff as if they are impaired 3 year olds. They can't even take simple instructions that are standard for any reputable shipping company. These guys are spare parts. Get a real customer service team because the level of idiocy is hurting your bottom line.

The flashlight pink that I purchased is… The flashlight pink that I purchased is like a brick in weight...these products are made to suit the 10% of men with well above endowment average size...I purchased a $20 similar product and found it a lot more pleasurable...fleshlight do make a pilot range that is better suit to average sizes, tho it dose not have female like entries, not a turn on.