I have tried yo cancel my account and… I have tried yo cancel my account and they are still taking money out! Won’t return emails!!!!! Going yo report them to the attorney general of my state!!

Non-existent Customer Service! The free account is indeed free but messaging is impossible with it. So I upgraded to paid membership ("Standard") and contacted several potential matches but they either didn't receive my messages or they did but were unable to read them or reply [impossible to know] - unless they upgraded to Standard as well. In order to remedy this, I myself would need to further upgrade to "Plus" (at an extra charge, of course). It's a silly, complicated system - and the worst part was [and is!] that JWed's customer service is NONEXISTENT. Their phone number is unattended - there is just a voice message requesting to e-mail them with any questions. I e-mailed them 6 (six) times and got no reply. What a bunch of lazy, unprofessional dorks.

There is no accountability I have been writing to customer service for over 5 years, and no response. I finally lodged a complaint with the Better Business Bureau a few months ago - No response! My profile said that I was Persian, but I'm not. I tried for months to change it, writing them frequently, but no response. Eventually, it was fixed. In the past year, when I post a picture, it either cuts off half my face, or appears rotated to the side. I go and fix it manually, but then it appears wrong again. Many people have this problem, as you can see when scrolling the thumbnails. You can write customer service 10 times over, and you will not receive any response. The fact that they didn't even response to the complaint with the Better Business Bureau is alarming.

Terrible company I do NOT recommend… Terrible company I do NOT recommend them as they seem to think they can charge against a customer’s wishes. Terrible customer service.

Found service especially useful if more mature in age:) As most know is especially challenging being single, Jewish and being in your later thirties and older. Nevertheless over the years I have had a number of good dates through JWed.