The customer service is excellent The customer service is excellent! I made an error with my order and contacted them. The response was immediate an, in turn, I even received a credit when buying in bulk, not realizing there was a pro site for businesses like mine. I have been purchasing Kuranda beds for 10 years. The quality is unlike any other company and we are still using those beds from 10 years ago! They are the safest and most durable beds on the market and worth every penny.

Great engineering, but . . . Great engineering. It takes little strength to put this together. I did need help tightening the nuts, but no power tools were needed. The low score comes because the outdoor mesh is coated, so rainwater pools (and in winter freezes) rather than going through the mesh. This significantly increases drying time and makes this a less than useful outdoor winter bed. The fabric is also stretched tight with almost no give: my dog actually prefers the old Coolaroo bed which has a slight give (and is not as well engineered, is much cheaper, and the water flows through so the fabric dries in a more reasonable time).

Calming effect for Belgian Malinoit My Belgian Malinois suffers from separation anxiety and hates being in his crate. Since I added the Kuranda Bed ( after he used it in the kitchen for 2 weeks), I can actually leave him (currently) for about 45 minutes with no anxiety - he nestles into the bed in his crate and stays calm. It even attracts the cat when the crate door is open.

My destructive boy dug a hole My destructive boy dug a hole through his bed (ballistic nylon, 70 lbs Doberman). I submitted my claim and they responded immediately. They even changed to the most durable vinyl option, so fingers crossed he cannot damage it! Very happy with the customer service and the overall quality of the bed design (aluminum frame).

Excellent quality, highly recommended These raised beds are excellent quality, very durable, easy to assemble. I purchased 2 aluminum 50x36 with vinyl fabric specifically for the size. I have a 180 lb Alaskan malamute and 95 lb GSD and the beds are ideal size for these large breeds. I also purchased the corresponding fleece blankets which are super easy to clean. My dogs seem very comfortable laying on these beds. Excellent product!