My destructive boy dug a hole My destructive boy dug a hole through his bed (ballistic nylon, 70 lbs Doberman). I submitted my claim and they responded immediately. They even changed to the most durable vinyl option, so fingers crossed he cannot damage it! Very happy with the customer service and the overall quality of the bed design (aluminum frame).

Rowdy’s Favorite Bed Excellent customer service ! Team Savona C , really helped us with our order! Awesome 😎 The assembly is straight forward and the construction is first rate! We like the ingenuity and quality of American made durable products! Rowdy Dude enjoys sleeping in his crate with his Kuranda bed. Thank you for excellent service and a great product!

Very Friendly It sucks that they can't have orders to Canada online easily like the US as i have to pay for shipping dues. They gave me a quote letting me know shipping dues, and to call in to purchase. The gentleman was very friendly on the phone and super polite.

Product is great… BUT Product is great. Holds up well. Very expensive. Would give a much higher rating other than their customer service SUCKS! Totally ignore communications. If your spending 250 for a dog bed it might be wise to locate someone who will communicate if they mess up your order

Different Dog; Different Size Bed; Loves It Just as Much Without hesitation I had on my list to get a Kuranda bed for my new puppy — just had to wait until she walked into her new home. We practice the “place” command using her Kuranda. She hops up very willingly. I had to pay close attention to the instructions — had forgotten the tricks since it had been 6 years since I had purchased one. Then it came together. Thank you, Kuranda folks.