The customer service is excellent The customer service is excellent! I made an error with my order and contacted them. The response was immediate an, in turn, I even received a credit when buying in bulk, not realizing there was a pro site for businesses like mine. I have been purchasing Kuranda beds for 10 years. The quality is unlike any other company and we are still using those beds from 10 years ago! They are the safest and most durable beds on the market and worth every penny.

My destructive boy dug a hole My destructive boy dug a hole through his bed (ballistic nylon, 70 lbs Doberman). I submitted my claim and they responded immediately. They even changed to the most durable vinyl option, so fingers crossed he cannot damage it! Very happy with the customer service and the overall quality of the bed design (aluminum frame).

Product is great… BUT Product is great. Holds up well. Very expensive. Would give a much higher rating other than their customer service SUCKS! Totally ignore communications. If your spending 250 for a dog bed it might be wise to locate someone who will communicate if they mess up your order

We have owned one of the extra large… We have owned one of the extra large beds for a dog for the last seven years. It is exceptional quality and we just love it. We just placed an order for a replacement nylon top because after seven years of cleaning it all the time it just needs to be replaced to look refreshed. Our customer service representative was absolutely amazing. Would recommend this company to anyone.

I experienced great customer service… I experienced great customer service from Christian and customer service. He assisted me in correcting an order. He was very professional, very responsive and followed through. It is incredible bonus that the product I ordered was made in the United States. Great work.!